Privacy Policy

DataViz ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our platform.

Information We Collect

We collect information you provide directly, including your name, email, company name, and payment details when you create an account. We also collect usage data such as queries run, dashboards created, and feature interactions to improve our service.

Data You Connect

When you connect data sources, DataViz processes queries against your data but does not permanently store your raw data. We cache query results temporarily for performance and store metadata (schema information, column names) to power our AI features. You can delete all cached data at any time from your account settings.

How We Use Your Information

• To provide and maintain the DataViz platform
• To process your subscription and payments
• To send important service updates and security notifications
• To improve our AI models and product features
• To provide customer support
• To comply with legal obligations

Data Security

We use AES-256 encryption for data at rest and TLS 1.3 for data in transit. We are SOC 2 Type II certified and undergo annual third-party security audits. Access to production systems is restricted and logged.

Data Sharing

We do not sell your personal information. We may share data with: infrastructure providers (AWS) to host our service, payment processors (Stripe) to handle billing, and analytics tools to improve our product. All third parties are bound by data processing agreements.

Your Rights

You have the right to access, correct, export, or delete your personal data. You can exercise these rights from your account settings or by contacting us at privacy@dataviz.com.

GDPR Compliance

For EU users, DataViz acts as a data processor when handling your connected data sources and as a data controller for account information. We comply with GDPR requirements including data minimization, purpose limitation, and the right to erasure.

Contact

For privacy-related inquiries: privacy@dataviz.com