/* ==========================================================================
   DESKFLOW - Customer Support Platform
   Premium Template CSS
   ========================================================================== */

/* ==========================================================================
   CSS CUSTOM PROPERTIES (DESIGN TOKENS)
   ========================================================================== */

:root {
    /* Primary Colors - Teal */
    --color-primary-50: #f0fdfa;
    --color-primary-100: #ccfbf1;
    --color-primary-200: #99f6e4;
    --color-primary-300: #5eead4;
    --color-primary-400: #2dd4bf;
    --color-primary-500: #14b8a6;
    --color-primary-600: #0d9488;
    --color-primary-700: #0f766e;
    --color-primary-800: #115e59;
    --color-primary-900: #134e4a;

    /* Accent Colors - Orange */
    --color-accent-50: #fff7ed;
    --color-accent-100: #ffedd5;
    --color-accent-200: #fed7aa;
    --color-accent-300: #fdba74;
    --color-accent-400: #fb923c;
    --color-accent-500: #f97316;
    --color-accent-600: #ea580c;
    --color-accent-700: #c2410c;
    --color-accent-800: #9a3412;
    --color-accent-900: #7c2d12;

    /* Status Colors */
    --color-success: #22c55e;
    --color-success-light: #dcfce7;
    --color-warning: #eab308;
    --color-warning-light: #fef9c3;
    --color-error: #ef4444;
    --color-error-light: #fee2e2;
    --color-info: #3b82f6;
    --color-info-light: #dbeafe;

    /* Ticket Status Colors */
    --status-open: #ef4444;
    --status-pending: #eab308;
    --status-solved: #22c55e;
    --status-closed: #6b7280;

    /* Priority Colors */
    --priority-urgent: #dc2626;
    --priority-high: #f97316;
    --priority-normal: #3b82f6;
    --priority-low: #6b7280;

    /* Neutral Colors - Light Mode */
    --color-white: #ffffff;
    --color-black: #000000;
    --neutral-50: #fafafa;
    --neutral-100: #f5f5f5;
    --neutral-200: #e5e5e5;
    --neutral-300: #d4d4d4;
    --neutral-400: #a3a3a3;
    --neutral-500: #737373;
    --neutral-600: #525252;
    --neutral-700: #404040;
    --neutral-800: #262626;
    --neutral-900: #171717;
    --neutral-950: #0a0a0a;

    /* Background Colors */
    --bg-primary: var(--color-white);
    --bg-secondary: var(--neutral-50);
    --bg-tertiary: var(--neutral-100);
    --bg-inverse: var(--neutral-900);

    /* Text Colors */
    --text-primary: var(--neutral-900);
    --text-secondary: var(--neutral-600);
    --text-tertiary: var(--neutral-500);
    --text-inverse: var(--color-white);
    --text-muted: var(--neutral-400);

    /* Border Colors */
    --border-light: var(--neutral-200);
    --border-default: var(--neutral-300);
    --border-dark: var(--neutral-400);

    /* Typography Scale */
    --text-xs: 0.75rem;
    --text-sm: 0.875rem;
    --text-base: 1rem;
    --text-lg: 1.125rem;
    --text-xl: 1.25rem;
    --text-2xl: 1.5rem;
    --text-3xl: 1.875rem;
    --text-4xl: 2.25rem;
    --text-5xl: 3rem;
    --text-6xl: 3.75rem;
    --text-7xl: 4.5rem;

    /* Fluid Typography */
    --text-hero: clamp(2.5rem, 6vw, 4.5rem);
    --text-display: clamp(2rem, 4vw, 3.5rem);
    --text-h1: clamp(1.875rem, 3.5vw, 3rem);
    --text-h2: clamp(1.5rem, 3vw, 2.25rem);
    --text-h3: clamp(1.25rem, 2vw, 1.5rem);
    --text-h4: clamp(1.125rem, 1.5vw, 1.25rem);

    /* Font Families */
    --font-heading: 'Karla', system-ui, sans-serif;
    --font-body: 'Inter', system-ui, sans-serif;
    --font-mono: 'JetBrains Mono', 'Fira Code', monospace;

    /* Font Weights */
    --font-normal: 400;
    --font-medium: 500;
    --font-semibold: 600;
    --font-bold: 700;
    --font-extrabold: 800;

    /* Line Heights */
    --leading-none: 1;
    --leading-tight: 1.25;
    --leading-snug: 1.375;
    --leading-normal: 1.5;
    --leading-relaxed: 1.625;
    --leading-loose: 2;

    /* Letter Spacing */
    --tracking-tighter: -0.05em;
    --tracking-tight: -0.025em;
    --tracking-normal: 0;
    --tracking-wide: 0.025em;
    --tracking-wider: 0.05em;

    /* Spacing Scale (8px base) */
    --space-0: 0;
    --space-1: 0.25rem;
    --space-2: 0.5rem;
    --space-3: 0.75rem;
    --space-4: 1rem;
    --space-5: 1.25rem;
    --space-6: 1.5rem;
    --space-8: 2rem;
    --space-10: 2.5rem;
    --space-12: 3rem;
    --space-16: 4rem;
    --space-20: 5rem;
    --space-24: 6rem;
    --space-32: 8rem;
    --space-40: 10rem;
    --space-48: 12rem;
    --space-64: 16rem;

    /* Border Radius */
    --radius-none: 0;
    --radius-sm: 0.25rem;
    --radius-md: 0.375rem;
    --radius-lg: 0.5rem;
    --radius-xl: 0.75rem;
    --radius-2xl: 1rem;
    --radius-3xl: 1.5rem;
    --radius-full: 9999px;

    /* Shadows */
    --shadow-xs: 0 1px 2px 0 rgb(0 0 0 / 0.05);
    --shadow-sm: 0 1px 3px 0 rgb(0 0 0 / 0.1), 0 1px 2px -1px rgb(0 0 0 / 0.1);
    --shadow-md: 0 4px 6px -1px rgb(0 0 0 / 0.1), 0 2px 4px -2px rgb(0 0 0 / 0.1);
    --shadow-lg: 0 10px 15px -3px rgb(0 0 0 / 0.1), 0 4px 6px -4px rgb(0 0 0 / 0.1);
    --shadow-xl: 0 20px 25px -5px rgb(0 0 0 / 0.1), 0 8px 10px -6px rgb(0 0 0 / 0.1);
    --shadow-2xl: 0 25px 50px -12px rgb(0 0 0 / 0.25);
    --shadow-inner: inset 0 2px 4px 0 rgb(0 0 0 / 0.05);

    /* Colored Shadows */
    --shadow-primary: 0 10px 40px -10px rgb(13 148 136 / 0.3);
    --shadow-accent: 0 10px 40px -10px rgb(249 115 22 / 0.3);
    --shadow-glow: 0 0 60px rgb(13 148 136 / 0.15);

    /* Transitions */
    --transition-fast: 150ms;
    --transition-base: 200ms;
    --transition-slow: 300ms;
    --transition-slower: 500ms;
    --ease-default: cubic-bezier(0.4, 0, 0.2, 1);
    --ease-in: cubic-bezier(0.4, 0, 1, 1);
    --ease-out: cubic-bezier(0, 0, 0.2, 1);
    --ease-in-out: cubic-bezier(0.4, 0, 0.2, 1);
    --ease-bounce: cubic-bezier(0.68, -0.55, 0.265, 1.55);
    --ease-spring: cubic-bezier(0.16, 1, 0.3, 1);

    /* Z-Index Scale */
    --z-dropdown: 1000;
    --z-sticky: 1020;
    --z-fixed: 1030;
    --z-modal-backdrop: 1040;
    --z-modal: 1050;
    --z-popover: 1060;
    --z-tooltip: 1070;

    /* Container Widths */
    --container-sm: 640px;
    --container-md: 768px;
    --container-lg: 1024px;
    --container-xl: 1280px;
    --container-2xl: 1536px;
}

/* ==========================================================================
   DARK MODE
   ========================================================================== */

[data-theme="dark"],
.dark {
    --bg-primary: var(--neutral-950);
    --bg-secondary: var(--neutral-900);
    --bg-tertiary: var(--neutral-800);
    --bg-inverse: var(--color-white);

    --text-primary: var(--color-white);
    --text-secondary: var(--neutral-300);
    --text-tertiary: var(--neutral-400);
    --text-inverse: var(--neutral-900);
    --text-muted: var(--neutral-500);

    --border-light: var(--neutral-800);
    --border-default: var(--neutral-700);
    --border-dark: var(--neutral-600);

    --shadow-xs: 0 1px 2px 0 rgb(0 0 0 / 0.3);
    --shadow-sm: 0 1px 3px 0 rgb(0 0 0 / 0.4), 0 1px 2px -1px rgb(0 0 0 / 0.4);
    --shadow-md: 0 4px 6px -1px rgb(0 0 0 / 0.4), 0 2px 4px -2px rgb(0 0 0 / 0.4);
    --shadow-lg: 0 10px 15px -3px rgb(0 0 0 / 0.4), 0 4px 6px -4px rgb(0 0 0 / 0.4);
    --shadow-xl: 0 20px 25px -5px rgb(0 0 0 / 0.4), 0 8px 10px -6px rgb(0 0 0 / 0.4);
    --shadow-2xl: 0 25px 50px -12px rgb(0 0 0 / 0.5);

    --shadow-primary: 0 10px 40px -10px rgb(13 148 136 / 0.4);
    --shadow-accent: 0 10px 40px -10px rgb(249 115 22 / 0.4);
    --shadow-glow: 0 0 80px rgb(13 148 136 / 0.2);
}

/* ==========================================================================
   BASE STYLES
   ========================================================================== */

*,
*::before,
*::after {
    box-sizing: border-box;
}

* {
    margin: 0;
    padding: 0;
}

html {
    scroll-behavior: smooth;
    -webkit-text-size-adjust: 100%;
    font-feature-settings: 'kern' 1, 'liga' 1, 'calt' 1;
}

body {
    font-family: var(--font-body);
    font-size: var(--text-base);
    line-height: var(--leading-normal);
    color: var(--text-primary);
    background-color: var(--bg-primary);
    -webkit-font-smoothing: antialiased;
    -moz-osx-font-smoothing: grayscale;
    text-rendering: optimizeLegibility;
    min-height: 100vh;
    transition: background-color var(--transition-base) var(--ease-default),
                color var(--transition-base) var(--ease-default);
}

img,
picture,
video,
canvas,
svg {
    display: block;
    max-width: 100%;
}

input,
button,
textarea,
select {
    font: inherit;
}

p,
h1,
h2,
h3,
h4,
h5,
h6 {
    overflow-wrap: break-word;
}

a {
    color: inherit;
    text-decoration: none;
}

button {
    background: none;
    border: none;
    cursor: pointer;
}

ul,
ol {
    list-style: none;
}

/* Selection */
::selection {
    background-color: var(--color-primary-200);
    color: var(--color-primary-900);
}

.dark ::selection {
    background-color: var(--color-primary-800);
    color: var(--color-primary-100);
}

/* Focus Visible */
:focus-visible {
    outline: 2px solid var(--color-primary-500);
    outline-offset: 2px;
}

/* Scrollbar Styling */
::-webkit-scrollbar {
    width: 10px;
    height: 10px;
}

::-webkit-scrollbar-track {
    background: var(--bg-secondary);
}

::-webkit-scrollbar-thumb {
    background: var(--neutral-400);
    border-radius: var(--radius-full);
    border: 2px solid var(--bg-secondary);
}

::-webkit-scrollbar-thumb:hover {
    background: var(--neutral-500);
}

.dark ::-webkit-scrollbar-thumb {
    background: var(--neutral-600);
}

.dark ::-webkit-scrollbar-thumb:hover {
    background: var(--neutral-500);
}

/* ==========================================================================
   TYPOGRAPHY
   ========================================================================== */

h1, h2, h3, h4, h5, h6 {
    font-family: var(--font-heading);
    font-weight: var(--font-bold);
    line-height: var(--leading-tight);
    letter-spacing: var(--tracking-tight);
    color: var(--text-primary);
}

h1, .h1 { font-size: var(--text-h1); }
h2, .h2 { font-size: var(--text-h2); }
h3, .h3 { font-size: var(--text-h3); }
h4, .h4 { font-size: var(--text-h4); }

.text-hero {
    font-size: var(--text-hero);
    font-weight: var(--font-extrabold);
    line-height: 1.1;
    letter-spacing: var(--tracking-tighter);
}

.text-display {
    font-size: var(--text-display);
    font-weight: var(--font-bold);
    line-height: var(--leading-tight);
    letter-spacing: var(--tracking-tight);
}

.text-lead {
    font-size: var(--text-xl);
    line-height: var(--leading-relaxed);
    color: var(--text-secondary);
}

.text-gradient {
    background: linear-gradient(135deg, var(--color-primary-500) 0%, var(--color-accent-500) 100%);
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    background-clip: text;
}

/* ==========================================================================
   LAYOUT
   ========================================================================== */

.container {
    width: 100%;
    max-width: var(--container-xl);
    margin-left: auto;
    margin-right: auto;
    padding-left: var(--space-6);
    padding-right: var(--space-6);
}

.container-sm { max-width: var(--container-sm); }
.container-md { max-width: var(--container-md); }
.container-lg { max-width: var(--container-lg); }
.container-xl { max-width: var(--container-xl); }
.container-2xl { max-width: var(--container-2xl); }

.section {
    padding-top: var(--space-20);
    padding-bottom: var(--space-20);
}

.section-lg {
    padding-top: var(--space-32);
    padding-bottom: var(--space-32);
}

/* ==========================================================================
   NAVIGATION
   ========================================================================== */

.nav {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    z-index: var(--z-fixed);
    background: rgba(255, 255, 255, 0.85);
    backdrop-filter: blur(20px);
    -webkit-backdrop-filter: blur(20px);
    border-bottom: 1px solid var(--border-light);
    transition: all var(--transition-base) var(--ease-default);
}

.dark .nav {
    background: rgba(10, 10, 10, 0.85);
}

.nav-scrolled {
    box-shadow: var(--shadow-md);
}

.nav-container {
    display: flex;
    align-items: center;
    justify-content: space-between;
    height: 72px;
}

.nav-logo {
    display: flex;
    align-items: center;
    gap: var(--space-2);
    font-family: var(--font-heading);
    font-size: var(--text-xl);
    font-weight: var(--font-bold);
    color: var(--text-primary);
}

.nav-logo svg {
    width: 32px;
    height: 32px;
    color: var(--color-primary-600);
}

.nav-menu {
    display: none;
    align-items: center;
    gap: var(--space-1);
}

@media (min-width: 1024px) {
    .nav-menu {
        display: flex;
    }
}

.nav-link {
    display: flex;
    align-items: center;
    gap: var(--space-1);
    padding: var(--space-2) var(--space-3);
    font-size: var(--text-sm);
    font-weight: var(--font-medium);
    color: var(--text-secondary);
    border-radius: var(--radius-lg);
    transition: all var(--transition-fast) var(--ease-default);
}

.nav-link:hover {
    color: var(--text-primary);
    background: var(--bg-tertiary);
}

.nav-link.active {
    color: var(--color-primary-600);
}

.nav-dropdown {
    position: relative;
}

.nav-dropdown-content {
    position: absolute;
    top: 100%;
    left: 50%;
    transform: translateX(-50%) translateY(10px);
    min-width: 220px;
    padding: var(--space-2);
    background: var(--bg-primary);
    border: 1px solid var(--border-light);
    border-radius: var(--radius-xl);
    box-shadow: var(--shadow-xl);
    opacity: 0;
    visibility: hidden;
    transition: all var(--transition-fast) var(--ease-default);
}

.nav-dropdown:hover .nav-dropdown-content {
    opacity: 1;
    visibility: visible;
    transform: translateX(-50%) translateY(0);
}

.nav-dropdown-item {
    display: flex;
    align-items: center;
    gap: var(--space-3);
    padding: var(--space-3);
    border-radius: var(--radius-lg);
    transition: all var(--transition-fast) var(--ease-default);
}

.nav-dropdown-item:hover {
    background: var(--bg-tertiary);
}

.nav-dropdown-icon {
    display: flex;
    align-items: center;
    justify-content: center;
    width: 40px;
    height: 40px;
    border-radius: var(--radius-lg);
    background: var(--bg-tertiary);
    color: var(--color-primary-600);
}

.nav-dropdown-text h4 {
    font-size: var(--text-sm);
    font-weight: var(--font-semibold);
    margin-bottom: 2px;
}

.nav-dropdown-text p {
    font-size: var(--text-xs);
    color: var(--text-tertiary);
}

.nav-actions {
    display: flex;
    align-items: center;
    gap: var(--space-3);
}

.nav-toggle {
    display: flex;
    align-items: center;
    justify-content: center;
    width: 40px;
    height: 40px;
    border-radius: var(--radius-lg);
    color: var(--text-primary);
    transition: background var(--transition-fast) var(--ease-default);
}

.nav-toggle:hover {
    background: var(--bg-tertiary);
}

@media (min-width: 1024px) {
    .nav-toggle.mobile-toggle {
        display: none;
    }
}

/* Mobile Menu */
.mobile-menu {
    position: fixed;
    top: 72px;
    left: 0;
    right: 0;
    bottom: 0;
    background: var(--bg-primary);
    padding: var(--space-6);
    transform: translateX(100%);
    transition: transform var(--transition-slow) var(--ease-spring);
    overflow-y: auto;
    z-index: var(--z-fixed);
}

.mobile-menu.active {
    transform: translateX(0);
}

.mobile-menu-link {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: var(--space-4);
    font-size: var(--text-lg);
    font-weight: var(--font-medium);
    color: var(--text-primary);
    border-bottom: 1px solid var(--border-light);
}

/* ==========================================================================
   BUTTONS
   ========================================================================== */

.btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: var(--space-2);
    padding: var(--space-3) var(--space-6);
    font-family: var(--font-body);
    font-size: var(--text-sm);
    font-weight: var(--font-semibold);
    line-height: 1;
    text-align: center;
    white-space: nowrap;
    border-radius: var(--radius-xl);
    transition: all var(--transition-fast) var(--ease-default);
    cursor: pointer;
}

.btn-sm {
    padding: var(--space-2) var(--space-4);
    font-size: var(--text-xs);
}

.btn-lg {
    padding: var(--space-4) var(--space-8);
    font-size: var(--text-base);
    border-radius: var(--radius-2xl);
}

.btn-primary {
    background: var(--color-primary-600);
    color: var(--color-white);
    box-shadow: var(--shadow-sm), inset 0 1px 0 rgba(255, 255, 255, 0.1);
}

.btn-primary:hover {
    background: var(--color-primary-700);
    box-shadow: var(--shadow-primary);
    transform: translateY(-1px);
}

.btn-primary:active {
    transform: translateY(0);
}

.btn-secondary {
    background: var(--bg-tertiary);
    color: var(--text-primary);
}

.btn-secondary:hover {
    background: var(--neutral-200);
}

.dark .btn-secondary:hover {
    background: var(--neutral-700);
}

.btn-outline {
    background: transparent;
    color: var(--text-primary);
    border: 1px solid var(--border-default);
}

.btn-outline:hover {
    background: var(--bg-tertiary);
    border-color: var(--border-dark);
}

.btn-ghost {
    background: transparent;
    color: var(--text-secondary);
}

.btn-ghost:hover {
    background: var(--bg-tertiary);
    color: var(--text-primary);
}

.btn-accent {
    background: var(--color-accent-500);
    color: var(--color-white);
}

.btn-accent:hover {
    background: var(--color-accent-600);
    box-shadow: var(--shadow-accent);
    transform: translateY(-1px);
}

.btn-icon {
    padding: var(--space-2);
    border-radius: var(--radius-lg);
}

.btn-icon svg {
    width: 20px;
    height: 20px;
}

/* ==========================================================================
   CARDS
   ========================================================================== */

.card {
    background: var(--bg-primary);
    border: 1px solid var(--border-light);
    border-radius: var(--radius-2xl);
    padding: var(--space-6);
    transition: all var(--transition-base) var(--ease-default);
}

.card-hover:hover {
    border-color: var(--border-default);
    box-shadow: var(--shadow-lg);
    transform: translateY(-4px);
}

.card-elevated {
    box-shadow: var(--shadow-md);
    border: none;
}

.card-glass {
    background: rgba(255, 255, 255, 0.7);
    backdrop-filter: blur(20px);
    -webkit-backdrop-filter: blur(20px);
}

.dark .card-glass {
    background: rgba(23, 23, 23, 0.7);
}

/* ==========================================================================
   BADGES & STATUS
   ========================================================================== */

.badge {
    display: inline-flex;
    align-items: center;
    gap: var(--space-1);
    padding: var(--space-1) var(--space-3);
    font-size: var(--text-xs);
    font-weight: var(--font-semibold);
    border-radius: var(--radius-full);
    text-transform: uppercase;
    letter-spacing: var(--tracking-wide);
}

.badge-primary {
    background: var(--color-primary-100);
    color: var(--color-primary-700);
}

.dark .badge-primary {
    background: var(--color-primary-900);
    color: var(--color-primary-300);
}

.badge-accent {
    background: var(--color-accent-100);
    color: var(--color-accent-700);
}

.dark .badge-accent {
    background: var(--color-accent-900);
    color: var(--color-accent-300);
}

/* Ticket Status Badges */
.badge-open {
    background: var(--color-error-light);
    color: var(--status-open);
}

.dark .badge-open {
    background: rgba(239, 68, 68, 0.2);
}

.badge-pending {
    background: var(--color-warning-light);
    color: var(--status-pending);
}

.dark .badge-pending {
    background: rgba(234, 179, 8, 0.2);
}

.badge-solved {
    background: var(--color-success-light);
    color: var(--status-solved);
}

.dark .badge-solved {
    background: rgba(34, 197, 94, 0.2);
}

.badge-closed {
    background: var(--neutral-200);
    color: var(--status-closed);
}

.dark .badge-closed {
    background: var(--neutral-800);
}

/* Priority Badges */
.priority-urgent {
    background: rgba(220, 38, 38, 0.1);
    color: var(--priority-urgent);
    border-left: 3px solid var(--priority-urgent);
}

.priority-high {
    background: rgba(249, 115, 22, 0.1);
    color: var(--priority-high);
    border-left: 3px solid var(--priority-high);
}

.priority-normal {
    background: rgba(59, 130, 246, 0.1);
    color: var(--priority-normal);
    border-left: 3px solid var(--priority-normal);
}

.priority-low {
    background: rgba(107, 114, 128, 0.1);
    color: var(--priority-low);
    border-left: 3px solid var(--priority-low);
}

/* Agent Status Indicator */
.agent-status {
    display: inline-flex;
    align-items: center;
    gap: var(--space-2);
    font-size: var(--text-sm);
}

.agent-status::before {
    content: '';
    width: 8px;
    height: 8px;
    border-radius: var(--radius-full);
    flex-shrink: 0;
}

.agent-status.online::before {
    background: var(--color-success);
    box-shadow: 0 0 0 2px var(--color-success-light);
}

.agent-status.away::before {
    background: var(--color-warning);
    box-shadow: 0 0 0 2px var(--color-warning-light);
}

.agent-status.offline::before {
    background: var(--neutral-400);
}

/* ==========================================================================
   TICKET COMPONENTS
   ========================================================================== */

.ticket-card {
    display: flex;
    gap: var(--space-4);
    padding: var(--space-4);
    background: var(--bg-primary);
    border: 1px solid var(--border-light);
    border-radius: var(--radius-xl);
    transition: all var(--transition-fast) var(--ease-default);
    cursor: pointer;
}

.ticket-card:hover {
    border-color: var(--color-primary-300);
    background: var(--bg-secondary);
}

.ticket-card.active {
    border-color: var(--color-primary-500);
    background: var(--color-primary-50);
}

.dark .ticket-card.active {
    background: var(--color-primary-900);
}

.ticket-avatar {
    width: 40px;
    height: 40px;
    border-radius: var(--radius-full);
    background: var(--bg-tertiary);
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: var(--font-semibold);
    color: var(--text-secondary);
    flex-shrink: 0;
    overflow: hidden;
}

.ticket-avatar img {
    width: 100%;
    height: 100%;
    object-fit: cover;
}

.ticket-content {
    flex: 1;
    min-width: 0;
}

.ticket-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: var(--space-2);
    margin-bottom: var(--space-1);
}

.ticket-subject {
    font-size: var(--text-sm);
    font-weight: var(--font-semibold);
    color: var(--text-primary);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.ticket-time {
    font-size: var(--text-xs);
    color: var(--text-tertiary);
    white-space: nowrap;
}

.ticket-preview {
    font-size: var(--text-sm);
    color: var(--text-secondary);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.ticket-footer {
    display: flex;
    align-items: center;
    gap: var(--space-2);
    margin-top: var(--space-2);
}

/* SLA Timer */
.sla-timer {
    display: inline-flex;
    align-items: center;
    gap: var(--space-1);
    padding: var(--space-1) var(--space-2);
    font-size: var(--text-xs);
    font-weight: var(--font-medium);
    border-radius: var(--radius-md);
    font-variant-numeric: tabular-nums;
}

.sla-timer svg {
    width: 12px;
    height: 12px;
}

.sla-timer.ok {
    background: var(--color-success-light);
    color: var(--color-success);
}

.sla-timer.warning {
    background: var(--color-warning-light);
    color: var(--color-warning);
}

.sla-timer.danger {
    background: var(--color-error-light);
    color: var(--color-error);
    animation: pulse 2s infinite;
}

/* ==========================================================================
   CONVERSATION THREAD
   ========================================================================== */

.conversation {
    display: flex;
    flex-direction: column;
    gap: var(--space-6);
}

.message {
    display: flex;
    gap: var(--space-3);
    max-width: 80%;
}

.message.customer {
    align-self: flex-start;
}

.message.agent {
    align-self: flex-end;
    flex-direction: row-reverse;
}

.message-avatar {
    width: 36px;
    height: 36px;
    border-radius: var(--radius-full);
    background: var(--bg-tertiary);
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    overflow: hidden;
}

.message-content {
    padding: var(--space-4);
    border-radius: var(--radius-2xl);
    background: var(--bg-tertiary);
}

.message.agent .message-content {
    background: var(--color-primary-600);
    color: var(--color-white);
}

.message-text {
    font-size: var(--text-sm);
    line-height: var(--leading-relaxed);
}

.message-meta {
    display: flex;
    align-items: center;
    gap: var(--space-2);
    margin-top: var(--space-2);
    font-size: var(--text-xs);
    color: var(--text-tertiary);
}

.message.agent .message-meta {
    color: rgba(255, 255, 255, 0.7);
}

/* ==========================================================================
   DASHBOARD MOCKUP
   ========================================================================== */

.dashboard-mockup {
    background: var(--bg-primary);
    border: 1px solid var(--border-light);
    border-radius: var(--radius-2xl);
    box-shadow: var(--shadow-2xl);
    overflow: hidden;
}

.dashboard-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: var(--space-4) var(--space-6);
    background: var(--bg-secondary);
    border-bottom: 1px solid var(--border-light);
}

.dashboard-tabs {
    display: flex;
    gap: var(--space-1);
}

.dashboard-tab {
    padding: var(--space-2) var(--space-4);
    font-size: var(--text-sm);
    font-weight: var(--font-medium);
    color: var(--text-tertiary);
    border-radius: var(--radius-lg);
    transition: all var(--transition-fast) var(--ease-default);
}

.dashboard-tab.active {
    background: var(--color-primary-100);
    color: var(--color-primary-700);
}

.dark .dashboard-tab.active {
    background: var(--color-primary-900);
    color: var(--color-primary-300);
}

.dashboard-body {
    display: grid;
    grid-template-columns: 350px 1fr;
    min-height: 500px;
}

@media (max-width: 1024px) {
    .dashboard-body {
        grid-template-columns: 1fr;
    }
}

.dashboard-sidebar {
    border-right: 1px solid var(--border-light);
}

.dashboard-main {
    display: flex;
    flex-direction: column;
}

.dashboard-conversation {
    flex: 1;
    padding: var(--space-6);
    overflow-y: auto;
}

.dashboard-reply {
    padding: var(--space-4);
    border-top: 1px solid var(--border-light);
    background: var(--bg-secondary);
}

.reply-input {
    display: flex;
    gap: var(--space-3);
    align-items: flex-end;
}

.reply-input textarea {
    flex: 1;
    padding: var(--space-3);
    background: var(--bg-primary);
    border: 1px solid var(--border-light);
    border-radius: var(--radius-xl);
    resize: none;
    font-size: var(--text-sm);
    line-height: var(--leading-normal);
    color: var(--text-primary);
}

.reply-input textarea:focus {
    outline: none;
    border-color: var(--color-primary-500);
}

/* ==========================================================================
   FEATURE CARDS
   ========================================================================== */

.feature-card {
    padding: var(--space-8);
    background: var(--bg-primary);
    border: 1px solid var(--border-light);
    border-radius: var(--radius-2xl);
    transition: all var(--transition-base) var(--ease-default);
}

.feature-card:hover {
    border-color: var(--color-primary-300);
    box-shadow: var(--shadow-lg);
    transform: translateY(-4px);
}

.feature-icon {
    display: flex;
    align-items: center;
    justify-content: center;
    width: 56px;
    height: 56px;
    border-radius: var(--radius-xl);
    background: linear-gradient(135deg, var(--color-primary-500), var(--color-primary-600));
    color: var(--color-white);
    margin-bottom: var(--space-6);
    box-shadow: var(--shadow-primary);
}

.feature-icon svg {
    width: 28px;
    height: 28px;
}

.feature-title {
    font-size: var(--text-xl);
    font-weight: var(--font-bold);
    margin-bottom: var(--space-3);
}

.feature-description {
    color: var(--text-secondary);
    line-height: var(--leading-relaxed);
}

/* ==========================================================================
   PRICING CARDS
   ========================================================================== */

.pricing-card {
    position: relative;
    padding: var(--space-8);
    background: var(--bg-primary);
    border: 2px solid var(--border-light);
    border-radius: var(--radius-2xl);
    transition: all var(--transition-base) var(--ease-default);
}

.pricing-card:hover {
    border-color: var(--border-default);
    box-shadow: var(--shadow-lg);
}

.pricing-card.popular {
    border-color: var(--color-primary-500);
    box-shadow: var(--shadow-primary);
}

.pricing-badge {
    position: absolute;
    top: 0;
    left: 50%;
    transform: translate(-50%, -50%);
    padding: var(--space-1) var(--space-4);
    background: var(--color-primary-600);
    color: var(--color-white);
    font-size: var(--text-xs);
    font-weight: var(--font-bold);
    text-transform: uppercase;
    letter-spacing: var(--tracking-wide);
    border-radius: var(--radius-full);
}

.pricing-header {
    text-align: center;
    padding-bottom: var(--space-6);
    margin-bottom: var(--space-6);
    border-bottom: 1px solid var(--border-light);
}

.pricing-name {
    font-size: var(--text-lg);
    font-weight: var(--font-semibold);
    color: var(--text-secondary);
    margin-bottom: var(--space-4);
}

.pricing-price {
    display: flex;
    align-items: baseline;
    justify-content: center;
    gap: var(--space-1);
}

.pricing-currency {
    font-size: var(--text-2xl);
    font-weight: var(--font-bold);
    color: var(--text-primary);
}

.pricing-amount {
    font-size: var(--text-5xl);
    font-weight: var(--font-extrabold);
    line-height: 1;
    color: var(--text-primary);
}

.pricing-period {
    font-size: var(--text-base);
    color: var(--text-tertiary);
}

.pricing-description {
    margin-top: var(--space-4);
    font-size: var(--text-sm);
    color: var(--text-secondary);
}

.pricing-features {
    display: flex;
    flex-direction: column;
    gap: var(--space-4);
    margin-bottom: var(--space-8);
}

.pricing-feature {
    display: flex;
    align-items: flex-start;
    gap: var(--space-3);
    font-size: var(--text-sm);
    color: var(--text-secondary);
}

.pricing-feature svg {
    width: 20px;
    height: 20px;
    color: var(--color-primary-500);
    flex-shrink: 0;
    margin-top: 2px;
}

.pricing-cta {
    width: 100%;
}

/* ==========================================================================
   INTEGRATION CARDS
   ========================================================================== */

.integration-card {
    display: flex;
    flex-direction: column;
    align-items: center;
    padding: var(--space-6);
    background: var(--bg-primary);
    border: 1px solid var(--border-light);
    border-radius: var(--radius-xl);
    text-align: center;
    transition: all var(--transition-fast) var(--ease-default);
}

.integration-card:hover {
    border-color: var(--color-primary-300);
    box-shadow: var(--shadow-md);
    transform: translateY(-2px);
}

.integration-logo {
    width: 56px;
    height: 56px;
    margin-bottom: var(--space-4);
    display: flex;
    align-items: center;
    justify-content: center;
}

.integration-logo img {
    max-width: 100%;
    max-height: 100%;
}

.integration-name {
    font-size: var(--text-sm);
    font-weight: var(--font-semibold);
    margin-bottom: var(--space-1);
}

.integration-category {
    font-size: var(--text-xs);
    color: var(--text-tertiary);
}

/* ==========================================================================
   STATS
   ========================================================================== */

.stat-card {
    text-align: center;
    padding: var(--space-8);
}

.stat-value {
    font-family: var(--font-heading);
    font-size: var(--text-5xl);
    font-weight: var(--font-extrabold);
    line-height: 1;
    color: var(--color-primary-600);
    margin-bottom: var(--space-2);
}

.stat-label {
    font-size: var(--text-sm);
    color: var(--text-secondary);
    text-transform: uppercase;
    letter-spacing: var(--tracking-wide);
}

/* ==========================================================================
   TESTIMONIALS
   ========================================================================== */

.testimonial-card {
    padding: var(--space-8);
    background: var(--bg-primary);
    border: 1px solid var(--border-light);
    border-radius: var(--radius-2xl);
}

.testimonial-content {
    font-size: var(--text-lg);
    line-height: var(--leading-relaxed);
    color: var(--text-primary);
    margin-bottom: var(--space-6);
}

.testimonial-author {
    display: flex;
    align-items: center;
    gap: var(--space-4);
}

.testimonial-avatar {
    width: 48px;
    height: 48px;
    border-radius: var(--radius-full);
    overflow: hidden;
}

.testimonial-avatar img {
    width: 100%;
    height: 100%;
    object-fit: cover;
}

.testimonial-name {
    font-weight: var(--font-semibold);
}

.testimonial-role {
    font-size: var(--text-sm);
    color: var(--text-tertiary);
}

/* ==========================================================================
   FORMS
   ========================================================================== */

.form-group {
    margin-bottom: var(--space-6);
}

.form-label {
    display: block;
    font-size: var(--text-sm);
    font-weight: var(--font-medium);
    color: var(--text-primary);
    margin-bottom: var(--space-2);
}

.form-input,
.form-select,
.form-textarea {
    width: 100%;
    padding: var(--space-3) var(--space-4);
    font-size: var(--text-base);
    color: var(--text-primary);
    background: var(--bg-primary);
    border: 1px solid var(--border-default);
    border-radius: var(--radius-xl);
    transition: all var(--transition-fast) var(--ease-default);
}

.form-input:focus,
.form-select:focus,
.form-textarea:focus {
    outline: none;
    border-color: var(--color-primary-500);
    box-shadow: 0 0 0 3px var(--color-primary-100);
}

.dark .form-input:focus,
.dark .form-select:focus,
.dark .form-textarea:focus {
    box-shadow: 0 0 0 3px var(--color-primary-900);
}

.form-input::placeholder,
.form-textarea::placeholder {
    color: var(--text-muted);
}

.form-textarea {
    min-height: 120px;
    resize: vertical;
}

.form-checkbox {
    display: flex;
    align-items: flex-start;
    gap: var(--space-3);
    cursor: pointer;
}

.form-checkbox input {
    width: 18px;
    height: 18px;
    margin-top: 2px;
    accent-color: var(--color-primary-600);
}

.form-hint {
    font-size: var(--text-sm);
    color: var(--text-tertiary);
    margin-top: var(--space-2);
}

/* ==========================================================================
   FOOTER
   ========================================================================== */

.footer {
    background: var(--neutral-900);
    color: var(--neutral-300);
    padding-top: var(--space-20);
    padding-bottom: var(--space-8);
}

.footer-grid {
    display: grid;
    grid-template-columns: 2fr repeat(4, 1fr);
    gap: var(--space-12);
    margin-bottom: var(--space-16);
}

@media (max-width: 1024px) {
    .footer-grid {
        grid-template-columns: repeat(2, 1fr);
    }
}

@media (max-width: 640px) {
    .footer-grid {
        grid-template-columns: 1fr;
    }
}

.footer-brand {
    max-width: 300px;
}

.footer-logo {
    display: flex;
    align-items: center;
    gap: var(--space-2);
    font-family: var(--font-heading);
    font-size: var(--text-xl);
    font-weight: var(--font-bold);
    color: var(--color-white);
    margin-bottom: var(--space-4);
}

.footer-logo svg {
    width: 32px;
    height: 32px;
    color: var(--color-primary-400);
}

.footer-description {
    font-size: var(--text-sm);
    line-height: var(--leading-relaxed);
    color: var(--neutral-400);
    margin-bottom: var(--space-6);
}

.footer-social {
    display: flex;
    gap: var(--space-3);
}

.footer-social a {
    display: flex;
    align-items: center;
    justify-content: center;
    width: 40px;
    height: 40px;
    border-radius: var(--radius-lg);
    background: var(--neutral-800);
    color: var(--neutral-400);
    transition: all var(--transition-fast) var(--ease-default);
}

.footer-social a:hover {
    background: var(--color-primary-600);
    color: var(--color-white);
}

.footer-column h4 {
    font-size: var(--text-sm);
    font-weight: var(--font-semibold);
    color: var(--color-white);
    text-transform: uppercase;
    letter-spacing: var(--tracking-wide);
    margin-bottom: var(--space-4);
}

.footer-links {
    display: flex;
    flex-direction: column;
    gap: var(--space-3);
}

.footer-link {
    font-size: var(--text-sm);
    color: var(--neutral-400);
    transition: color var(--transition-fast) var(--ease-default);
}

.footer-link:hover {
    color: var(--color-white);
}

.footer-bottom {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: var(--space-6);
    padding-top: var(--space-8);
    border-top: 1px solid var(--neutral-800);
    flex-wrap: wrap;
}

.footer-copyright {
    font-size: var(--text-sm);
    color: var(--neutral-500);
}

.footer-legal {
    display: flex;
    gap: var(--space-6);
}

.footer-legal a {
    font-size: var(--text-sm);
    color: var(--neutral-500);
    transition: color var(--transition-fast) var(--ease-default);
}

.footer-legal a:hover {
    color: var(--color-white);
}

/* ==========================================================================
   HERO SECTIONS
   ========================================================================== */

.hero {
    position: relative;
    padding-top: calc(72px + var(--space-16));
    padding-bottom: var(--space-20);
    overflow: hidden;
}

.hero-lg {
    min-height: 100vh;
    display: flex;
    align-items: center;
}

.hero-gradient {
    background: linear-gradient(180deg, var(--color-primary-50) 0%, var(--bg-primary) 100%);
}

.dark .hero-gradient {
    background: linear-gradient(180deg, var(--color-primary-950) 0%, var(--bg-primary) 100%);
}

.hero-content {
    max-width: 700px;
}

.hero-badge {
    display: inline-flex;
    align-items: center;
    gap: var(--space-2);
    padding: var(--space-2) var(--space-4);
    background: var(--color-primary-100);
    color: var(--color-primary-700);
    font-size: var(--text-sm);
    font-weight: var(--font-medium);
    border-radius: var(--radius-full);
    margin-bottom: var(--space-6);
}

.dark .hero-badge {
    background: var(--color-primary-900);
    color: var(--color-primary-300);
}

.hero-title {
    margin-bottom: var(--space-6);
}

.hero-description {
    font-size: var(--text-xl);
    line-height: var(--leading-relaxed);
    color: var(--text-secondary);
    margin-bottom: var(--space-8);
}

.hero-actions {
    display: flex;
    flex-wrap: wrap;
    gap: var(--space-4);
    margin-bottom: var(--space-12);
}

.hero-stats {
    display: flex;
    gap: var(--space-12);
    padding-top: var(--space-8);
    border-top: 1px solid var(--border-light);
}

.hero-stat-value {
    font-family: var(--font-heading);
    font-size: var(--text-3xl);
    font-weight: var(--font-bold);
    color: var(--text-primary);
}

.hero-stat-label {
    font-size: var(--text-sm);
    color: var(--text-tertiary);
}

/* Hero Decorative Elements */
.hero-decoration {
    position: absolute;
    pointer-events: none;
}

.hero-blur {
    width: 600px;
    height: 600px;
    border-radius: var(--radius-full);
    filter: blur(100px);
    opacity: 0.3;
}

.hero-blur-primary {
    background: var(--color-primary-400);
}

.hero-blur-accent {
    background: var(--color-accent-400);
}

/* ==========================================================================
   ANIMATIONS
   ========================================================================== */

/* Reveal Animations */
.reveal {
    opacity: 0;
    transform: translateY(30px);
    transition: opacity 0.8s var(--ease-spring),
                transform 0.8s var(--ease-spring);
}

.reveal.active {
    opacity: 1;
    transform: translateY(0);
}

.reveal-left {
    opacity: 0;
    transform: translateX(-40px);
    transition: all 0.8s var(--ease-spring);
}

.reveal-left.active {
    opacity: 1;
    transform: translateX(0);
}

.reveal-right {
    opacity: 0;
    transform: translateX(40px);
    transition: all 0.8s var(--ease-spring);
}

.reveal-right.active {
    opacity: 1;
    transform: translateX(0);
}

.reveal-scale {
    opacity: 0;
    transform: scale(0.95);
    transition: all 0.8s var(--ease-spring);
}

.reveal-scale.active {
    opacity: 1;
    transform: scale(1);
}

/* Stagger Delays */
.stagger-1 { transition-delay: 0.1s; }
.stagger-2 { transition-delay: 0.2s; }
.stagger-3 { transition-delay: 0.3s; }
.stagger-4 { transition-delay: 0.4s; }
.stagger-5 { transition-delay: 0.5s; }
.stagger-6 { transition-delay: 0.6s; }

/* Hover Effects */
.hover-lift {
    transition: transform var(--transition-base) var(--ease-default),
                box-shadow var(--transition-base) var(--ease-default);
}

.hover-lift:hover {
    transform: translateY(-4px);
    box-shadow: var(--shadow-lg);
}

.hover-scale {
    transition: transform var(--transition-fast) var(--ease-default);
}

.hover-scale:hover {
    transform: scale(1.02);
}

/* Continuous Animations */
@keyframes float {
    0%, 100% { transform: translateY(0); }
    50% { transform: translateY(-20px); }
}

.animate-float {
    animation: float 6s ease-in-out infinite;
}

@keyframes pulse {
    0%, 100% { opacity: 1; }
    50% { opacity: 0.5; }
}

.animate-pulse {
    animation: pulse 2s ease-in-out infinite;
}

@keyframes spin {
    from { transform: rotate(0deg); }
    to { transform: rotate(360deg); }
}

.animate-spin {
    animation: spin 10s linear infinite;
}

@keyframes gradient-shift {
    0%, 100% { background-position: 0% 50%; }
    50% { background-position: 100% 50%; }
}

.animate-gradient {
    background-size: 200% 200%;
    animation: gradient-shift 8s ease infinite;
}

/* Pulse Ring Animation (like status indicator) */
@keyframes pulse-ring {
    0% {
        transform: scale(1);
        opacity: 0.8;
    }
    100% {
        transform: scale(2);
        opacity: 0;
    }
}

.pulse-ring {
    position: relative;
}

.pulse-ring::after {
    content: '';
    position: absolute;
    inset: 0;
    border-radius: inherit;
    background: inherit;
    animation: pulse-ring 2s cubic-bezier(0.4, 0, 0.6, 1) infinite;
}

/* ==========================================================================
   UTILITIES
   ========================================================================== */

.sr-only {
    position: absolute;
    width: 1px;
    height: 1px;
    padding: 0;
    margin: -1px;
    overflow: hidden;
    clip: rect(0, 0, 0, 0);
    white-space: nowrap;
    border-width: 0;
}

.sr-only:focus {
    position: static;
    width: auto;
    height: auto;
    padding: 0;
    margin: 0;
    overflow: visible;
    clip: auto;
    white-space: normal;
}

.skip-link {
    position: absolute;
    top: -40px;
    left: 0;
    background: var(--color-primary-600);
    color: var(--color-white);
    padding: var(--space-2) var(--space-4);
    z-index: 100;
    transition: top var(--transition-fast) var(--ease-default);
}

.skip-link:focus {
    top: 0;
}

.text-center { text-align: center; }
.text-left { text-align: left; }
.text-right { text-align: right; }

.truncate {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.line-clamp-2 {
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

.line-clamp-3 {
    display: -webkit-box;
    -webkit-line-clamp: 3;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

/* Grid Utilities */
.grid { display: grid; }
.grid-cols-1 { grid-template-columns: repeat(1, 1fr); }
.grid-cols-2 { grid-template-columns: repeat(2, 1fr); }
.grid-cols-3 { grid-template-columns: repeat(3, 1fr); }
.grid-cols-4 { grid-template-columns: repeat(4, 1fr); }

@media (min-width: 640px) {
    .sm\:grid-cols-2 { grid-template-columns: repeat(2, 1fr); }
}

@media (min-width: 768px) {
    .md\:grid-cols-2 { grid-template-columns: repeat(2, 1fr); }
    .md\:grid-cols-3 { grid-template-columns: repeat(3, 1fr); }
    .md\:grid-cols-4 { grid-template-columns: repeat(4, 1fr); }
}

@media (min-width: 1024px) {
    .lg\:grid-cols-3 { grid-template-columns: repeat(3, 1fr); }
    .lg\:grid-cols-4 { grid-template-columns: repeat(4, 1fr); }
    .lg\:grid-cols-5 { grid-template-columns: repeat(5, 1fr); }
}

/* Flex Utilities */
.flex { display: flex; }
.flex-col { flex-direction: column; }
.flex-wrap { flex-wrap: wrap; }
.items-center { align-items: center; }
.items-start { align-items: flex-start; }
.justify-center { justify-content: center; }
.justify-between { justify-content: space-between; }
.gap-2 { gap: var(--space-2); }
.gap-3 { gap: var(--space-3); }
.gap-4 { gap: var(--space-4); }
.gap-6 { gap: var(--space-6); }
.gap-8 { gap: var(--space-8); }
.gap-12 { gap: var(--space-12); }

/* ==========================================================================
   REDUCED MOTION
   ========================================================================== */

@media (prefers-reduced-motion: reduce) {
    *,
    *::before,
    *::after {
        animation-duration: 0.01ms !important;
        animation-iteration-count: 1 !important;
        transition-duration: 0.01ms !important;
        scroll-behavior: auto !important;
    }

    .reveal,
    .reveal-left,
    .reveal-right,
    .reveal-scale {
        opacity: 1;
        transform: none;
    }

    .hover-lift:hover,
    .hover-scale:hover {
        transform: none;
    }
}

/* ==========================================================================
   PRINT STYLES
   ========================================================================== */

@media print {
    .nav,
    .footer,
    .btn,
    .mobile-menu {
        display: none !important;
    }

    body {
        background: white;
        color: black;
    }

    .container {
        max-width: 100%;
    }
}

/* ==========================================================================
   PERFORMANCE
   ========================================================================== */

.section {
    content-visibility: auto;
    contain-intrinsic-size: 0 500px;
}