Questions? Answers.
Everything you need to know about FormStack. Can't find your answer? Talk to us.
Getting Started
Is FormStack free to use?
Yes! Our free plan includes up to 5 forms, 100 responses per month, and access to all basic form fields. No credit card required. Upgrade anytime for advanced features like conditional logic, file uploads, and custom branding.
Do I need coding skills?
Not at all. FormStack's drag-and-drop builder lets anyone create professional forms in minutes. For advanced users, we offer custom CSS, JavaScript hooks, and a full REST API.
How do I embed forms on my website?
Copy and paste our one-line embed code into any HTML page. We also offer native plugins for WordPress, Webflow, Shopify, Squarespace, and other popular platforms. Forms automatically adapt to your site's styling.
Features & Capabilities
Can I accept payments through forms?
Yes! FormStack integrates with Stripe, PayPal, and Square. You can collect one-time payments, set up recurring subscriptions, or let users choose their own amount. All payment data is processed securely and never touches our servers.
What is conditional logic?
Conditional logic lets you show or hide fields based on previous answers. For example, if a user selects "Other," you can show a text field asking them to specify. This creates smarter, shorter forms that boost completion rates by up to 40%.
Can I create multi-page forms?
Absolutely! Break long forms into pages with progress indicators. Users see how far along they are, which dramatically reduces abandonment. You can also save partial responses so users can resume later.
Pricing & Billing
What happens if I exceed my plan limits?
We'll notify you when you reach 80% of your limit. Your forms keep working even if you go over -- we never shut you down mid-campaign. You can upgrade your plan at any time from your dashboard.
Do you offer refunds?
Yes, we offer a 30-day money-back guarantee on all paid plans. If FormStack isn't right for you, contact support and we'll process a full refund -- no questions asked.
Security & Privacy
Is my form data secure?
Absolutely. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We're SOC 2 Type II certified and GDPR compliant. We never sell your data or your respondents' data to third parties.
Are FormStack forms GDPR compliant?
Yes. We provide built-in GDPR consent checkboxes, data processing agreements, the ability to anonymize and delete respondent data, and EU data residency options on Business and Enterprise plans.
Still have questions?
Our support team typically responds within 2 hours during business hours.