Privacy Policy

1. Introduction

FormStack ("we," "us," "our") respects your privacy. This policy explains how we collect, use, and protect information when you use our form building platform and related services.

2. Information We Collect

Account Data

Name, email, company name, and billing details when you register.

Form Response Data

Data submitted through forms you create ("Response Data") is processed on your behalf. You are the data controller for Response Data. We act as a data processor and access it only to provide the service.

Usage Analytics

We collect anonymized usage data to improve the platform, including feature usage, performance metrics, and error reports.

3. How We Use Information

• Provide and maintain the FormStack platform
• Process payments and send billing notifications
• Send product updates and security alerts (opt-out available)
• Improve our services through aggregated analytics
• Respond to support requests
• Detect and prevent fraud or abuse

4. Data Protection

We implement industry-standard measures:

• TLS 1.3 encryption for all data in transit
• AES-256 encryption for data at rest
• SOC 2 Type II certified infrastructure
• GDPR and CCPA compliance
• Regular security audits

5. Data Sharing

We never sell personal data. We share information only with trusted service providers (hosting, analytics, payment processing) under strict data processing agreements, or when required by law.

6. Your Rights

You may access, correct, export, or delete your data at any time from your account settings. For Response Data, contact the form creator directly. Form creators can manage respondent data through our GDPR tools.

7. Cookies

We use essential cookies for authentication. Optional analytics cookies can be disabled through our cookie banner or your browser settings.

8. Contact

Questions? Email us at privacy@formstack.example.com or visit our contact page.