Help Center
Frequently Asked Questions
Everything you need to know about MetaSpace. Can't find an answer? Reach out to our team.
Platform & Getting Started
MetaSpace is a next-generation VR/AR platform that lets you explore immersive virtual worlds, connect with others in spatial environments, attend live events, create your own experiences, and access a growing library of games, education tools, and creative applications. Think of it as the operating system for virtual reality.
MetaSpace works with all major VR headsets including Meta Quest 3, Apple Vision Pro, PlayStation VR2, and Valve Index. For AR experiences, any ARKit/ARCore-compatible smartphone or tablet works. You can also explore a limited set of features through our web browser experience on desktop.
Yes! MetaSpace Explorer is completely free and gives you access to public worlds, community events, and basic avatar customization. Premium tiers unlock private worlds, advanced creator tools, priority rendering, and exclusive content.
Content & Creators
Absolutely. Our World Builder tool lets anyone create immersive 3D environments without coding. For advanced creators, we provide a full SDK with Unity and Unreal Engine plugins. Creators can publish worlds publicly or keep them private for friends, teams, or events.
Yes. The MetaSpace Marketplace allows creators to sell virtual items, environments, avatars, and experiences. Creators keep 85% of revenue. We also run a Creator Fund that distributes $1M monthly to top creators based on engagement metrics.
We offer a comprehensive SDK, REST APIs, WebXR support, Unity/Unreal plugins, and a CLI tool. Our developer portal includes docs, tutorials, sample projects, and a community forum. Enterprise developers get access to our Spatial Computing API for custom enterprise solutions.
Safety & Privacy
Safety is our top priority. We provide personal space boundaries (a configurable bubble that prevents others from getting too close), instant block/mute controls, AI-powered content moderation, and a 24/7 trust and safety team. Users under 18 have additional protections and parental controls.
We collect account information (email, username), usage analytics (worlds visited, time spent), and device data for optimization. We do NOT collect biometric data from VR headsets, record voice conversations, or share personal data with third parties. See our full privacy policy for details.
MetaSpace is rated for ages 13+ with parental consent. We offer a dedicated "MetaSpace Junior" mode with enhanced safety features, curated content, limited social interaction, and screen time controls. Children under 13 are not permitted to create accounts.
Still Have Questions?
Our community and support team are here to help you.