Privacy Policy

At TeamSync, Inc. ("TeamSync," "we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

Personal Information

When you create an account, we collect:

• Name and email address
• Company name and role
• Billing information (processed securely via Stripe)
• Profile photo (optional)

Usage Data

We automatically collect:

• IP address and browser type
• Pages visited and features used
• Device information and operating system
• Referring URLs and search terms

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Process transactions and send billing notifications
• Send product updates and marketing communications (with opt-out)
• Respond to support requests and inquiries
• Detect, prevent, and address fraud and security issues
• Analyze usage patterns to improve user experience

3. Data Sharing

We do not sell your personal information. We share data only with:

• Service providers — who help us operate our platform (hosting, analytics, payment processing)
• Legal authorities — when required by law or to protect our rights
• Business transfers — in connection with a merger, acquisition, or sale of assets

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. You may request deletion of your data at any time. After account deletion, we remove personal data within 30 days, though some data may be retained in anonymized form for analytics.

5. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to data processing
• Data portability (export your data)
• Withdraw consent at any time

To exercise these rights, contact us at privacy@teamsync.io.

6. Cookies

We use essential cookies for authentication and preferences, and optional analytics cookies to understand usage. You can manage cookie preferences through your browser settings. Our site functions without analytics cookies.

7. Security

We employ industry-standard security measures including AES-256 encryption, TLS 1.3, and regular security audits. For full details, see our Security page.

8. International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure adequate safeguards through Standard Contractual Clauses and data processing agreements with all sub-processors.

9. Children's Privacy

TeamSync is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by email or through the platform. Continued use after changes constitutes acceptance of the updated policy.