Privacy Policy
Last updated: January 1, 2025
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.
- Account information (name, email, password)
- Usage data and analytics queries
- Payment information (processed by Stripe)
- Communications and support tickets
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments, questions, and requests
- Detect and prevent fraud and abuse
3. Data Security
We implement appropriate security measures to protect your personal information. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We conduct regular security audits and maintain SOC 2 Type II compliance.
4. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time by contacting support.
5. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt out of marketing communications
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@datapulse.io.