Making AI support accessible to everyone
We believe every business deserves world-class customer support, regardless of size or budget.
Our Story
ChatGenius started in 2021 when our founders experienced firsthand the challenges of scaling customer support. As their previous startup grew, support tickets piled up faster than they could hire.
They realized that AI could solve this problem—not by replacing humans, but by handling the 80% of queries that are repetitive, freeing up human agents for complex issues that need a personal touch.
Today, ChatGenius powers support for over 10,000 businesses, handling millions of conversations every month while maintaining a 98% customer satisfaction rate.
Our Values
Customer First
Every decision we make starts with how it helps our customers succeed.
Innovation
We push the boundaries of what AI can do for customer support.
Trust
We're transparent about what our AI can and cannot do.
By the numbers
Join our mission
We're always looking for talented people who want to shape the future of customer support.