Privacy Policy

At Ember Coffee ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our cafes, use our website, or interact with us.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a purchase online or in our cafes
• Sign up for our newsletter or loyalty program
• Contact us via email, phone, or contact forms
• Apply for employment
• Request catering or wholesale information

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Payment information (credit card numbers are processed securely by our payment processor)
• Order history and preferences
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Device and browser type
• IP address and general location
• Pages visited and time spent on our site
• Referring website or source

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders, inquiries, or requests
• Send promotional emails and newsletters (with your consent)
• Improve our products, services, and website
• Personalize your experience
• Prevent fraud and ensure security
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Companies that help us operate our business (payment processors, shipping carriers, email service providers)
• Business partners: With your consent, for joint marketing initiatives
• Legal authorities: When required by law or to protect our rights

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at privacy@embercoffee.com.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: