Privacy Policy

1. Information We Collect

Account data (name, email, company), CRM data you import (contacts, deals, activities), usage data (features used, session duration), and billing info (via Stripe).

2. How We Use It

• Provide, maintain, and improve our CRM services
• Process payments and manage subscriptions
• Send product updates and relevant communications
• Power AI features (deal scoring, forecasting) using only your organization’s data
• Detect and prevent fraud

3. Data Sharing

We never sell your data. Sharing is limited to: service providers (hosting, payments), when required by law, and in connection with business transfers (with notice).

4. Data Security

AES-256 encryption at rest, TLS 1.3 in transit, SOC 2 Type II certified, regular penetration testing, and a dedicated security team. Enterprise plans include SSO and advanced access controls.

5. Your Rights

Access, correct, export, or delete your data at any time. GDPR, CCPA, and international privacy rights fully supported. Contact privacy@crmpro.com.

6. Data Retention

Active account data is retained while your subscription is active. After cancellation, data is deleted within 90 days (with 30-day export window). Anonymized analytics may be retained.

7. Cookies

Essential cookies for auth and preferences. Optional analytics cookies with consent. No third-party ad tracking.

8. Changes

Material changes communicated 30 days in advance via email.