Privacy Policy - Enigma Escapes

At Enigma Escapes ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our escape room services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

Make a booking or reservation
Create an account on our website
Purchase gift cards
Sign up for our newsletter
Contact us with inquiries
Participate in surveys or promotions

This information may include:

Name and contact details (email, phone number, address)
Payment information (processed securely through our payment providers)
Date of birth (for age verification)
Group member names for bookings
Photos and videos taken during your experience (with consent)

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

IP address and browser type
Device information and operating system
Pages viewed and time spent on our site
Referring website or search terms
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Process and manage your bookings
Send booking confirmations and reminders
Process payments securely
Provide customer support
Send marketing communications (with your consent)
Improve our services and website experience
Analyze usage patterns and trends
Ensure the safety and security of our guests
Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers: Third-party vendors who assist with payment processing, email delivery, analytics, and other services necessary to operate our business.
Legal Requirements: When required by law, court order, or government request.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
Safety: To protect the rights, property, or safety of Enigma Escapes, our guests, or others.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Understand how you interact with our website
Improve our marketing effectiveness
Provide personalized content

You can control cookies through your browser settings. Note that disabling cookies may affect certain website features.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

SSL encryption for data transmission
Secure payment processing through PCI-compliant providers
Regular security assessments
Limited access to personal information
Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal obligations
Resolve disputes and enforce agreements

Booking records are typically retained for 7 years for legal and accounting purposes. You may request deletion of your data subject to legal requirements.

7. Your Rights

Depending on your location, you may have the following rights:

Access your personal information
Correct inaccurate data
Request deletion of your data
Object to processing
Data portability
Withdraw consent

To exercise these rights, please contact us at privacy@enigmaescapes.com.

8. Children's Privacy

Our escape room experiences may be suitable for children, but we do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.

9. California Privacy Rights

California residents have additional rights under the CCPA, including:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of sale of personal information (we do not sell personal information)
Right to non-discrimination

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Enigma Escapes
666 Mystery Lane
Hollywood, CA 90028
Email: privacy@enigmaescapes.com
Phone: (323) 123-4567