Privacy Policy

Table of Contents

1. Information We Collect

1.1 Information You Provide

We collect information you directly provide to us, including:

• Account Information: Name, email address, phone number, password, and profile picture
• Delivery Information: Delivery addresses, delivery instructions, and location data
• Payment Information: Credit/debit card numbers, billing addresses, and payment method details (processed securely through our payment processors)
• Order History: Past orders, favorite restaurants, and dietary preferences
• Communications: Messages with customer support, ratings, reviews, and feedback

1.2 Information Collected Automatically

When you use our Services, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers, browser type
• Location Data: Precise or approximate location based on GPS, IP address, or other methods
• Usage Data: Pages visited, features used, search queries, order patterns, and interaction times
• Log Data: IP address, access times, referring URLs, and crash reports

1.3 Information from Third Parties

We may receive information from third parties, including:

• Social media platforms when you connect your accounts
• Business partners and restaurant partners
• Marketing partners and data providers
• Background check services (for Dashers)

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Process orders, facilitate deliveries, and enable communication between you, restaurants, and Dashers
• Personalize Experience: Recommend restaurants, customize promotions, and remember your preferences
• Improve Services: Analyze usage patterns, conduct research, and develop new features
• Safety and Security: Detect fraud, verify identities, and protect against unauthorized access
• Communications: Send order updates, promotional offers (with your consent), and service announcements
• Legal Compliance: Comply with legal obligations and resolve disputes
• Payment Processing: Process transactions, prevent fraud, and manage refunds

3. Information Sharing and Disclosure

We may share your information with:

3.1 Service Providers

We share data with vendors who help us operate our Services, including payment processors, cloud hosting providers, analytics services, and customer support tools.

3.2 Restaurant Partners and Dashers

To complete your orders, we share necessary information with restaurants (your order details) and Dashers (your delivery address and instructions).

3.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, privacy, safety, or property.

3.4 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and penetration testing
• Access controls and employee training
• PCI-DSS compliance for payment processing
• Secure data centers with physical security controls

While we take reasonable precautions, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a portable format
• Opt-Out: Opt out of marketing communications and certain data sharing
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, contact us at privacy@fooddash.com or through your account settings.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in and remember your preferences
• Analyze how our Services are used
• Deliver personalized advertising
• Measure the effectiveness of marketing campaigns

You can manage cookie preferences through your browser settings. Disabling cookies may affect some functionality of our Services.

7. Third-Party Services

Our Services may contain links to third-party websites, apps, and services. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you access.

Third-party services we use include:

• Google Analytics (usage analytics)
• Stripe (payment processing)
• Firebase (push notifications)
• Twilio (SMS notifications)
• Google Maps (location services)

8. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately at privacy@fooddash.com.

9. International Data Transfers

FoodDash is based in the United States. If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using our Services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. For significant changes, we may also send you a notification via email or through our app. Your continued use of our Services after changes take effect constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: