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Privacy Policy

Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.

Last Updated: January 1, 2024

Table of Contents

  1. 1. Information We Collect
  2. 2. How We Use Your Information
  3. 3. Information Sharing
  4. 4. Data Security
  5. 5. Your Rights
  6. 6. Cookies & Tracking
  7. 7. Children's Privacy
  8. 8. Changes to This Policy
  9. 9. Contact Us

1. Information We Collect

We collect information you provide directly to us when you become a member, sign up for services, or communicate with us. This includes:

Personal Information

  • • Full name, email address, phone number
  • • Home address and date of birth
  • • Emergency contact information
  • • Profile photos (optional)

Health & Fitness Information

  • • Health questionnaire responses
  • • Fitness goals and assessments
  • • Workout history and class attendance
  • • Body composition data (with consent)

Payment Information

  • • Credit/debit card details (processed securely via Stripe)
  • • Billing address
  • • Transaction history

Automatically Collected

  • • Facility entry/exit timestamps
  • • Class booking and attendance records
  • • Device information when using our app
  • • Website usage data and cookies

2. How We Use Your Information

We use the information we collect to:

  • Provide Services: Process memberships, book classes, manage personal training sessions, and facilitate payments.
  • Personalize Experience: Recommend classes, track progress, and tailor fitness programs to your goals.
  • Communicate: Send service updates, class reminders, and promotional offers (with consent).
  • Ensure Safety: Monitor facility access, respond to emergencies, and maintain a secure environment.
  • Improve Services: Analyze usage patterns to enhance facilities, classes, and member experience.
  • Legal Compliance: Meet regulatory requirements and protect our legal rights.

3. Information Sharing

We do not sell your personal information. We may share your information with:

Service Providers

Payment processors (Stripe), email providers (Mailchimp), and software platforms that help us deliver our services. These providers are bound by contractual obligations to protect your data.

Personal Trainers & Nutritionists

Health and fitness information necessary to provide personalized training and nutrition services you've requested.

Legal Requirements

When required by law, court order, or to protect the safety of our members, staff, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your personal information:

SSL Encryption

256-bit encryption for all data transmission

PCI Compliance

Secure payment processing via Stripe

Access Controls

Role-based access to member data

Regular Backups

Daily encrypted backups

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • 1 Access: Request a copy of the personal information we hold about you.
  • 2 Correction: Request correction of inaccurate or incomplete information.
  • 3 Deletion: Request deletion of your personal information (subject to legal requirements).
  • 4 Portability: Request your data in a portable format.
  • 5 Opt-out: Unsubscribe from marketing communications at any time.

To exercise these rights, contact us at privacy@forge-gym.com. We'll respond within 30 days.

6. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your experience:

Cookie Type Purpose Duration
Essential Site functionality, security Session
Preferences Remember your settings (e.g., dark mode) 1 year
Analytics Understand site usage (Google Analytics) 2 years
Marketing Personalized ads (with consent) 90 days

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.

7. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us immediately at privacy@forge-gym.com.

For our Kids Club service (ages 3-12), we collect only the minimum information necessary (child's name, age, allergies) and store it separately with enhanced protections. Parents/guardians can request deletion of this information at any time.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will:

  • • Update the "Last Updated" date at the top of this page
  • • Notify members via email for material changes
  • • Post a notice on our website and app

We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Privacy Officer

FORGE Fitness Club

Address

1234 Fitness Boulevard, Los Angeles, CA 90001