Frequently Asked Questions
Everything you need to know about MailCraft. Can't find what you're looking for? Contact us.
Getting Started
What is MailCraft?
MailCraft is a professional email design and marketing platform. It includes a drag-and-drop builder, 200+ premium templates, real-time analytics, marketing automation, A/B testing, and audience segmentation tools.
How do I get started?
Sign up for a free account -- no credit card required. You'll get instant access to the email builder, basic templates, and can send up to 1,000 emails per month right away.
Can I import my existing subscriber list?
Yes. You can import subscribers via CSV upload or connect directly with your CRM. We support Salesforce, HubSpot, Pipedrive, and many more through our integrations page.
Pricing & Plans
Is there a free plan?
Yes! Our free plan includes 1,000 emails per month, 500 subscribers, 20 basic templates, and core analytics. It's free forever with no credit card required.
Can I cancel anytime?
Absolutely. There are no long-term contracts. You can downgrade to free or cancel your paid subscription at any time from your account settings.
Technical
How does deliverability work?
We maintain 99.9% deliverability through dedicated IP warming, full authentication (SPF, DKIM, DMARC), real-time monitoring, and compliance with all major ISP requirements.
Can I use my own HTML templates?
Yes. Import custom HTML templates or switch between our visual builder and HTML code editor at any time. We also support MJML for responsive email development.
Do you offer an API?
Yes. Our RESTful API lets you programmatically send emails, manage subscribers, and access analytics. Check our documentation for details.