Frequently Asked Questions
Find answers to common questions about our plumbing services.
What are your service hours?
We offer 24/7 emergency service. For non-emergency appointments, our regular hours are Monday through Friday 7am-6pm, and Saturday 8am-4pm. Emergency calls are answered around the clock.
How much does a service call cost?
Our standard service call fee is $49, which covers the diagnostic visit. This fee is waived if you proceed with the recommended repair. Emergency calls after hours include an additional $75 surcharge.
Are your plumbers licensed and insured?
Yes, all our technicians are fully licensed, bonded, and insured. We carry $2 million in liability coverage and workers' compensation insurance. Our license number is #PLM-847293.
Do you offer free estimates?
We provide free estimates for larger projects like water heater replacements, repiping, and bathroom renovations. For service calls, we'll diagnose the issue and provide pricing before any work begins.
What payment methods do you accept?
We accept cash, checks, and all major credit cards (Visa, MasterCard, American Express, Discover). Financing options are available for larger projects through our partner lenders.
Do you guarantee your work?
Absolutely. All our repairs come with a 1-year labor warranty. Parts are covered by manufacturer warranties, which typically range from 1-10 years depending on the product. We stand behind our work 100%.
What should I do in a plumbing emergency?
First, locate your main water shut-off valve and turn it off to prevent flooding. Then call us immediately at (800) 555-1234. We typically arrive within 60 minutes for emergencies in our service area.
What areas do you serve?
We serve the greater metropolitan area including all surrounding suburbs within a 30-mile radius. Call us to confirm service availability in your specific location.
Still Have Questions?
Our friendly team is ready to help with any plumbing questions or concerns.