Frequently Asked Questions

ServerWatch is a full-stack observability platform that helps engineering teams monitor their infrastructure, applications, and services in real time. We provide metrics collection, log management, distributed tracing, and intelligent alerting in a single unified platform.

Most teams are up and running in under 5 minutes. Install our lightweight agent on your hosts, and metrics start flowing immediately. For more advanced setups like APM or custom metrics, check our documentation.

We support all major languages including Python, Node.js, Java, Go, Ruby, .NET, and PHP. Our APM auto-instrumentation works with popular frameworks like Django, Express, Spring Boot, and Rails. See our integrations page for the full list.

Yes! Our Community plan is free forever. It includes monitoring for up to 5 hosts, 100 custom metrics, and 1-day data retention. No credit card required.

Absolutely. Upgrade, downgrade, or cancel at any time. When you upgrade, you get immediate access to new features. When you downgrade, changes take effect at the start of your next billing cycle.

We accept all major credit cards (Visa, Mastercard, Amex) and can process invoices via ACH or wire transfer for Enterprise customers. All payments are processed securely through Stripe.

The ServerWatch agent is extremely lightweight. It typically uses less than 1% CPU and under 100MB of memory. We've designed it to have negligible impact on your application performance.

On-premise deployment is available for Enterprise customers. This allows you to run the full ServerWatch stack within your own infrastructure for compliance or data sovereignty requirements. Contact sales to learn more.

Data is stored in AWS data centers with regions available in US East, US West, EU (Frankfurt), and Asia Pacific (Tokyo). Enterprise customers can choose their preferred data region. All data is encrypted at rest with AES-256 and in transit with TLS 1.3.

Yes. ServerWatch is SOC 2 Type II certified and undergoes annual audits. We also comply with GDPR and HIPAA (with a BAA for Enterprise customers). Our full security posture is available at our security page.

SAML SSO and SCIM provisioning are available on our Enterprise plan. We integrate with Okta, Azure AD, OneLogin, Google Workspace, and any SAML 2.0 compliant identity provider.