FAQ
Frequently Asked Questions
Everything you need to know about TranslateFlow.
What is TranslateFlow?
TranslateFlow is an AI-powered translation platform that provides accurate, real-time translation in over 100 languages. We use advanced neural machine translation to deliver natural-sounding results.
How accurate are the translations?
Our AI models achieve near-human accuracy for most language pairs. Every translation includes a confidence score, and we're continuously improving based on millions of real-world translations.
Is there a free plan?
Yes! Our free plan includes 500,000 characters per month with access to all 100+ languages. No credit card required to start.
Can I translate documents?
Yes, Pro and Enterprise plans include document translation for PDF, Word, Excel, PowerPoint, and more. Formatting is preserved automatically.
Do you offer an API?
Yes! All plans include API access. We provide RESTful endpoints, client libraries for popular languages, and comprehensive documentation.
How secure is my data?
We use end-to-end encryption and never store your translations longer than necessary. We're SOC 2 certified and GDPR compliant.
Can I cancel anytime?
Yes, you can cancel your subscription at any time. We also offer a 30-day money-back guarantee on all paid plans.
What languages are supported?
We support over 100 languages including all major world languages and many regional dialects. See our complete language list.
How does pricing work?
Pricing is based on characters translated per month. The free plan includes 500K characters, Pro includes 10M characters, and Enterprise offers unlimited with custom pricing.
Do you offer team collaboration?
Yes! Pro and Enterprise plans include team workspaces with shared translation memory, custom glossaries, and role-based access control.
What payment methods do you accept?
We accept all major credit cards, PayPal, and wire transfer for Enterprise customers. All payments are processed securely through Stripe.
How do I get support?
Free users have access to our community forum. Pro users get email support with 24-hour response times. Enterprise customers get 24/7 priority phone support and a dedicated account manager.
Can I integrate TranslateFlow into my app?
Absolutely! Our API is designed for easy integration. We provide SDKs for JavaScript, Python, Ruby, PHP, and more. Check our API documentation.
Is there a character limit per translation?
Single translations can be up to 10,000 characters. For larger content, use our document translation or batch API endpoints.
Do you offer discounts for nonprofits?
Yes! We offer 50% discounts for registered nonprofits and educational institutions. Contact our sales team for more information.