Privacy Policy

VisionAI, Inc. ("VisionAI", "we", "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our computer vision API platform and website.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, company name, and billing information. This information is necessary to provide our services and process payments.

API Usage Data

We collect metadata about your API usage, including request timestamps, endpoints called, response times, and error rates. This data helps us improve performance and debug issues.

Image Data

Images submitted to our API are processed in memory and are not stored unless you explicitly opt into batch processing features. We do not use customer images to train our models without explicit consent.

2. How We Use Your Information

• To provide, maintain, and improve our services
• To process transactions and send billing notifications
• To monitor API performance and detect abuse
• To send technical updates and security alerts
• To respond to support requests
• To comply with legal obligations

3. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers who assist in operating our platform (hosting, payment processing, analytics)
• Legal authorities when required by law or to protect our rights
• Business transfers in connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures including TLS 1.3 encryption, SOC 2 Type II compliance, regular penetration testing, and encrypted data at rest. Access to customer data is restricted to authorized personnel on a need-to-know basis.

5. Data Retention

Account data is retained for the duration of your account plus 30 days after deletion. API usage logs are retained for 90 days. Billing records are retained for 7 years as required by law.

6. Your Rights

You have the right to access, correct, delete, or export your personal data. You may also object to processing or request restriction of processing. To exercise these rights, contact us at privacy@visionai.dev.

7. International Transfers

Your data may be transferred to and processed in the United States. We use Standard Contractual Clauses for transfers from the EU/EEA.

8. Cookies

We use essential cookies for authentication and session management. We use analytics cookies (Google Analytics) to understand usage patterns. You can disable non-essential cookies in your browser settings.

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via email or a prominent notice on our website.

11. Contact Us

For privacy-related inquiries, contact our Data Protection Officer at privacy@visionai.dev or write to: VisionAI, Inc., 100 AI Boulevard, Suite 500, San Francisco, CA 94105.