Privacy Policy

1. Introduction

Pine Valley Campground ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our services.

2. Information We Collect

Personal Information

We may collect personally identifiable information, such as:

• Name, email address, and phone number
• Billing and mailing address
• Payment information (credit card numbers are processed securely through third-party payment processors)
• Vehicle information (license plate, RV specifications)
• Number and ages of guests in your party
• Pet information for pet-friendly reservations
• Special requests or accessibility needs

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent on site
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and manage your campsite or cabin reservations
• Communicate with you about your booking, including confirmations and updates
• Send promotional emails about special offers (with your consent)
• Improve our website and services
• Respond to your inquiries and customer service requests
• Comply with legal obligations and protect our rights
• Prevent fraudulent transactions and monitor for security

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who help us operate our business, such as payment processors, email service providers, and website hosting companies
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect the safety of our guests, staff, and property

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

Types of cookies we use:

• Essential Cookies: Required for basic site functionality
• Preference Cookies: Remember your settings and choices
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements (if applicable)

You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request transfer of your data to another service

To exercise these rights, please contact us at privacy@pinevalleycampground.com.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Reservation records are typically kept for 7 years for tax and legal purposes.

9. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any websites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: