Frequently Asked Questions

ChatGenius uses advanced AI and natural language processing to understand customer questions and provide instant, accurate responses. Simply connect your knowledge base, FAQs, or product documentation, and our AI learns from your content to deliver personalized support 24/7. The chatbot continuously improves through machine learning, getting smarter with every interaction.

Most businesses are up and running in under 30 minutes. Our onboarding wizard guides you through connecting your website, importing your knowledge base, and customizing your chatbot's appearance. For more complex integrations or custom workflows, our team can help you get set up within 1-2 business days.

No technical knowledge required! ChatGenius is designed for non-technical users with an intuitive drag-and-drop interface. Adding the chatbot to your website is as simple as copying and pasting a single line of code. For advanced customizations, our support team and detailed documentation are always available to help.

Absolutely! We offer a 14-day free trial with full access to all features. No credit card required to start. This gives you plenty of time to test ChatGenius with real customers and see the impact on your support operations before making a decision.

Our 14-day free trial includes full access to all Pro plan features: unlimited conversations, advanced analytics, custom branding, all integrations, and priority email support. You can test everything without any limitations or credit card requirements. After the trial, choose the plan that works best for your business.

We'll notify you when you're approaching your plan limits. If you exceed your conversation limit, we won't cut you off - we'll continue service and you can either upgrade to a higher plan or purchase additional conversations at $0.10 per conversation. We want to ensure your customers always receive support.

Yes, you can upgrade, downgrade, or cancel your plan at any time. Upgrades take effect immediately. If you downgrade or cancel, you'll continue to have access until the end of your current billing period. We'll prorate any credits if you upgrade mid-cycle. No long-term contracts or cancellation fees.

Yes! Save 20% when you pay annually. For example, our Starter plan is $348/year instead of $29/month ($348 vs $348). Annual plans also include priority support and early access to new features. Non-profits and educational institutions qualify for additional discounts - contact our sales team.

ChatGenius supports over 95 languages with automatic detection and translation. Your chatbot can understand questions in any supported language and respond in the customer's preferred language. This includes major languages like English, Spanish, French, German, Chinese, Japanese, Arabic, and many more.

Yes. ChatGenius uses contextual AI to maintain conversation history and understand follow-up questions. It can handle multi-turn conversations, clarify ambiguous questions, and seamlessly hand off to human agents when needed. Our AI is trained on millions of customer service interactions for natural, helpful responses.

Absolutely! Customize colors, fonts, chat bubble style, button placement, and avatar to match your brand. Pro and Enterprise plans include CSS customization for complete control. You can also customize the chatbot's personality, tone, and greeting messages to reflect your brand voice.

Yes, comprehensive analytics are included. Track conversation volume, resolution rates, customer satisfaction scores, popular topics, peak hours, and more. Export data or connect to your BI tools via API. Advanced analytics on Pro and Enterprise plans include sentiment analysis and AI-powered insights.

ChatGenius integrates with 50+ platforms including Slack, Zendesk, Salesforce, HubSpot, Shopify, WordPress, Stripe, and more. We support standard integrations via Zapier and custom integrations through our REST API. Check our integrations page for the complete list or request custom integrations for Enterprise plans.

Yes! Create multiple chatbots for different websites or use cases. The Starter plan includes 1 chatbot, Pro includes 5, and Enterprise includes unlimited chatbots. Each can have unique training data, appearance, and settings while being managed from a single dashboard.

Yes, ChatGenius works with any website platform. We provide native plugins for WordPress, Shopify, Wix, Squarespace, and Webflow. For other platforms, simply add our JavaScript snippet to your site. No technical expertise required - detailed guides available for all major platforms.

Absolutely! ChatGenius syncs conversation data with your CRM (Salesforce, HubSpot, Pipedrive) and creates tickets in your helpdesk (Zendesk, Freshdesk, Intercom). Conversations, contact details, and conversation history automatically flow to your existing tools, keeping your team aligned.

Yes. ChatGenius uses enterprise-grade security with AES-256 encryption at rest and TLS 1.3 in transit. We're SOC 2 Type II certified and GDPR compliant. Our infrastructure is hosted on AWS with automatic backups, DDoS protection, and 99.9% uptime SLA. We never sell or share your data.

Yes, ChatGenius is fully GDPR and CCPA compliant. We provide tools to help you manage consent, data access requests, and deletion requests. You maintain full ownership of your data and can export or delete it at any time. Our DPA (Data Processing Agreement) is available for all customers.

Data is stored on secure AWS servers in your region of choice (US, EU, UK, Canada, Australia, or Singapore). Enterprise customers can request specific data residency requirements. All data is encrypted, regularly backed up, and accessible only by authorized personnel for support purposes.

Yes, you own your data and can export or delete it anytime. Use our self-service tools to download conversation history, knowledge base content, and analytics. Upon account deletion, all data is permanently removed within 30 days. We provide data portability in standard formats (JSON, CSV).