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Terms of Service

Last updated: January 15, 2025

Summary: These Terms govern your use of CloudSync Pro. By using our platform, you agree to these terms. We provide cloud storage and file synchronization services with specific obligations for both parties regarding data handling, payments, and acceptable use.

1 Acceptance of Terms

By accessing or using CloudSync Pro ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree with any part of these Terms, you must not use our Service. Your continued use of CloudSync Pro constitutes acceptance of these Terms and any future modifications.

2 Description of Services

CloudSync Pro provides cloud storage, file synchronization, sharing, and collaboration tools ("Service"). Our Service includes:

  • Secure cloud storage with end-to-end encryption
  • Real-time file synchronization across devices
  • File sharing and team collaboration features
  • AI-powered file organization and search

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time. We will provide reasonable notice of material changes via email or through the Service interface.

3 User Accounts

To use CloudSync Pro, you must create an account by providing accurate and complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access
  • Keeping your account information current and accurate

You must be at least 16 years old to create an account. For Team and Enterprise plans, the account administrator is responsible for managing user access and permissions within their organization.

4 Acceptable Use

You agree not to use CloudSync Pro to:

Store or distribute malware, viruses, or harmful code
Infringe on intellectual property rights
Attempt to gain unauthorized access to systems
Share illegal, abusive, or harmful content

We reserve the right to suspend or terminate accounts that violate these guidelines, with or without notice depending on the severity of the violation.

5 Your Data & Content

You retain all ownership rights to your data and content. CloudSync Pro does not claim any ownership over files you upload, sync, or share through our Service.

By using the Service, you grant us a limited license to store, process, and transmit your data solely to provide the Service. This license terminates when you delete your data or close your account.

Zero-Knowledge Promise: With our zero-knowledge encryption, we cannot access or read the contents of your encrypted files. Your encryption keys are yours alone.

You are responsible for maintaining backups of your data. While we implement robust redundancy measures, we recommend keeping local copies of critical files.

6 Payment & Billing

Paid plans are billed in advance on a monthly or annual basis. Prices are in USD and exclude applicable taxes unless stated otherwise.

  • Free Tier: 15 GB of storage with basic features, no credit card required
  • Upgrades: You may upgrade your plan at any time, with prorated charges applied
  • Downgrades: Take effect at the end of the current billing cycle
  • Refunds: Annual plans include a 30-day money-back guarantee. Monthly plans are non-refundable
  • Overages: If you exceed your storage limit, you will be notified and given a grace period to reduce usage or upgrade

We may change pricing with at least 30 days' notice. Existing annual subscribers will not be affected until renewal.

7 Intellectual Property

CloudSync Pro and its original content, features, and functionality are owned by CloudSync Inc. and protected by international copyright, trademark, patent, and trade secret laws.

Our trademarks, logos, and service marks may not be used without our prior written consent. You may not copy, modify, distribute, or reverse-engineer any part of our Service.

8 Termination

You may terminate your account at any time through your account settings. Upon termination:

  • You will have 30 days to export your data before permanent deletion
  • Any remaining balance for unused service periods on annual plans may be refunded, prorated from the cancellation date
  • Shared files and links will become inaccessible to recipients

We may terminate or suspend your account if you violate these Terms. In cases of severe violations (e.g., distributing malware), we may terminate access immediately without notice.

9 Limitation of Liability

To the maximum extent permitted by applicable law, CloudSync Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill.

Our total liability for any claims arising from these Terms or the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

10 Changes to Terms

We may revise these Terms from time to time. Material changes will be communicated at least 30 days before they take effect, via email to the address associated with your account.

Your continued use of the Service after the effective date of revised Terms constitutes your acceptance. If you disagree with the changes, you may close your account before the effective date.

11 Contact Information

For questions about these Terms of Service, contact us at:

Email

legal@cloudsync.com

Mailing Address

CloudSync Inc.
548 Market St, Suite 12345
San Francisco, CA 94104

Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the state or federal courts located in San Francisco County, California.

Questions about our terms?

Our team is here to help clarify anything you need.