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Legal

Privacy Policy

Last updated: November 1, 2024

At Atelier Floral ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

  • Place an order for flowers or arrangements
  • Create an account on our website
  • Subscribe to our newsletter or flower subscription service
  • Contact us with inquiries or for wedding consultations
  • Participate in promotions or surveys

This information may include your name, email address, phone number, delivery address, billing address, and payment information.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and browsing behavior on our site. We use cookies and similar technologies for this purpose.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your flower orders and delivery requests
  • Manage your account and provide customer support
  • Send you order confirmations, delivery updates, and care instructions
  • Communicate about promotions, seasonal collections, and workshops (with your consent)
  • Improve our website, products, and services
  • Prevent fraud and ensure security

Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Delivery partners to fulfill and deliver your orders
  • Payment processors to securely process your transactions
  • Service providers who assist with our website operations and marketing
  • Legal authorities when required by law or to protect our rights

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Withdraw consent where processing is based on consent

Cookies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences. Disabling cookies may limit certain functionality of our website.

Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy, please contact us at: