Our Community Standards
We believe in building a respectful, authentic, and inclusive community. These guidelines help us maintain the culture that makes MatchUp special.
Our Core Values
These principles guide everything we do
Authenticity
We celebrate who you really are. Be genuine, be yourself, and let others do the same. Authenticity builds real connections.
- Share your real interests and values
- Use recent, representative photos
- Be honest in your conversations
Respect
Everyone deserves to feel valued and treated with dignity. Respect boundaries, differences, and decisions.
- Listen actively and thoughtfully
- Accept rejection gracefully
- Honor someone's "no"
Inclusivity
We're built for everyone. Love is for all orientations, identities, gender expressions, and relationship styles.
- No discrimination based on identity
- Celebrate all relationship types
- Respect different life experiences
Safety
We work hard to create a safe environment for all members. Report problems and help keep our community secure.
- Report harassment immediately
- Keep personal info private
- Verify identities before meeting
Detailed Guidelines
What to do and what not to do
Respectful Communication
Do:
- ✓ Be kind and thoughtful in your messages
- ✓ Ask genuine questions about their interests
- ✓ Use good grammar and clear language
Don't:
- ✗ Use hateful, discriminatory, or offensive language
- ✗ Pressure anyone for dates, photos, or personal info
- ✗ Send unsolicited explicit messages
Authentic Profiles
Do:
- ✓ Use your real name or authentic username
- ✓ Upload clear, recent photos of just you
- ✓ Write an honest bio about yourself
Don't:
- ✗ Use old, filtered, or heavily edited photos
- ✗ Pretend to be someone you're not
- ✗ Use photos of celebrities or models
Consent & Boundaries
Do:
- ✓ Ask before sharing someone's information
- ✓ Respect when someone says no
- ✓ Check in about comfort levels
Don't:
- ✗ Share messages or photos without permission
- ✗ Ignore or push past stated boundaries
- ✗ Assume consent from previous interactions
Zero Tolerance for Harassment
We don't allow any form of harassment, including:
- ✗ Sexual harassment or unwanted advances
- ✗ Threats, intimidation, or aggressive language
- ✗ Racial, sexual, religious, or discriminatory slurs
- ✗ Stalking or persistent unwanted contact
Photo Guidelines
Your photos should be:
Allowed:
- ✓ Clear headshots and full body photos
- ✓ You doing activities you enjoy
- ✓ Genuine smiles and natural poses
Not Allowed:
- ✗ Nudity or sexually explicit content
- ✗ Violence or illegal activities
- ✗ Hate symbols or offensive imagery
How We Enforce These Guidelines
We Report
When a violation is reported, our trust and safety team reviews it thoroughly and carefully considers all context.
We Investigate
Our team gathers evidence, reviews conversations, and investigates thoroughly. We typically complete investigations within 24-48 hours.
We Take Action
Based on the severity and context, we may warn, suspend, or permanently ban users. Serious violations result in immediate removal.
We Notify You
We'll let you know what happened and why. If you disagree with our decision, you have the right to appeal.
Consequences for Violations
⚠ First Offense
For minor violations:
- • Warning
- • Temporary suspension (24-72 hours)
- • Profile review and revision
🔒 Serious Violations
For harassment, abuse, or threats:
- • 7-30 day suspension
- • Account restrictions
- • Final warning
❌ Permanent Bans
For repeated violations or severe misconduct:
- • Immediate account termination
- • No appeal possible
- • Legal action if necessary
📋 Appeals Process
If you disagree with our decision:
- • Email appeals@matchup.app
- • Provide context and evidence
- • 5-7 day review period
See a Violation?
Help us keep MatchUp safe for everyone. Report any violations you encounter. All reports are confidential and taken seriously.