Your Safety is Our Priority
We've built comprehensive safety features and a dedicated trust team to help you date with confidence. Every match on MatchUp goes through our verification process.
How We Keep You Safe
Four core safety systems working together
Photo Verification
Every user verifies their identity with a live photo. We use advanced AI to detect fakes and ensure authenticity.
AI Monitoring
Our AI scans conversations and profiles 24/7 for inappropriate content, harassment, or suspicious behavior.
Video Verification
Use our optional video chat feature to see who you're talking to before meeting in person.
Block & Report
Instantly block anyone and report suspicious behavior to our trust team. We respond within 24 hours.
Dating Safety Tips
Smart practices to keep yourself safe
Meet in Public First
Always meet for your first date in a public place like a coffee shop or restaurant. Tell a friend where you're going.
Share Information Carefully
Don't share your address, work location, or financial information early on. Wait until you fully trust them.
Trust Your Gut
If something feels off, it probably is. It's okay to unmatch or end a conversation. Your safety comes first.
Video Chat Before Meeting
Use our free video chat feature to verify it's really them and get a feel for their personality and vibe.
Emergency Resources
Help is always available if you need it
Domestic Violence
If you're experiencing abuse or violence:
National Domestic Violence Hotline1-800-799-7233 (24/7, confidential)
Sexual Assault
If you've experienced assault:
RAINN National Sexual Assault Hotline1-800-656-4673 (24/7, confidential)
Crisis Support
If you're in crisis:
988 Suicide & Crisis LifelineCall or text 988 (24/7, free and confidential)
MatchUp Support Team: Our trust and safety team is available 24/7 to address concerns and support members. Email support@matchup.app or use the in-app reporting feature to reach us immediately.
How to Report a Problem
Simple steps to keep our community safe
Open Their Profile or Conversation
Navigate to the person's profile or your conversation with them.
Tap the Three-Dot Menu
Click the options menu (⋯) in the top right corner of their profile or chat.
Select "Report User"
Choose from the dropdown menu to report the user for harassment, inappropriate content, or other violations.
Provide Details
Tell us what happened. Be specific — your information helps us keep the community safe. You can also include screenshots.
We Take Action
Our team reviews the report within 24 hours. If we find a violation, we take immediate action including warnings, suspension, or permanent removal.
Community Standards
What we don't allow on MatchUp
Harassment & Abuse
We have zero tolerance for bullying, threats, or abusive language of any kind.
Spam & Scams
No phishing, fake links, cryptocurrency schemes, or attempts to move conversations off-app prematurely.
Fake Profiles
No catfishing, bot accounts, or using someone else's photos. Everyone must verify their identity.
Explicit Content
No sexual content in photos, profiles, or conversations without clear consent from both parties.
For the complete list of community guidelines, visit our detailed policy.
Read Community GuidelinesDate with Confidence
With verified profiles, AI monitoring, and 24/7 support, MatchUp is designed for safe, authentic connections.