Your Privacy Matters
We're committed to protecting your personal information. Last updated: December 2024
Contents
Data Collection
MatchUp collects information you provide directly to us, including:
- Account Information: Email, password, name, date of birth, gender, and sexual orientation
- Profile Data: Photos, bio, interests, prompts, and preference settings
- Device Information: IP address, device type, browser, and operating system
- Communication Data: Messages and interactions with other users
- Location Data: City and country (approximate location only)
How We Use Your Data
We use the information we collect to:
- • Provide and improve MatchUp's matching and features
- • Verify user identity and prevent fraud
- • Send you updates, notifications, and marketing communications
- • Respond to your inquiries and customer support requests
- • Conduct analytics and research to improve our services
- • Comply with legal obligations
Data Sharing
We do not sell or rent your personal information. We only share data in these circumstances:
- • With other users: Your profile information is shared with other users to facilitate matches
- • Service providers: Third parties that help us operate and improve MatchUp
- • Legal requirements: When required by law or to protect our rights
- • Aggregate data: Anonymous, aggregated data may be used for analytics and research
Security
We take security seriously and implement comprehensive measures to protect your data:
- • Encryption: Data transmitted via HTTPS with TLS encryption
- • Photo verification: AI-powered verification to prevent catfishing
- • Content moderation: AI and human review to prevent abuse and inappropriate content
- • Data retention: We keep data only as long as necessary for service provision
- • Access controls: Limited employee access with strict confidentiality agreements
No method of transmission over the internet is 100% secure. While we implement strong security measures, we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have the following rights:
- • Right to access: Request a copy of your personal data
- • Right to rectification: Correct inaccurate or incomplete data
- • Right to erasure: Request deletion of your data (right to be forgotten)
- • Right to restrict: Limit how we use your data
- • Right to data portability: Receive your data in a portable format
- • Right to object: Opt-out of certain data processing
To exercise any of these rights, contact us using the information below.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Support
Contact our support teamLast Updated: December 2024
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date above and, if required, by obtaining your consent.
Privacy Questions?
We're here to help. Contact our privacy team with any questions or concerns about how we handle your data.