Frequently Asked Questions
Everything you need to know about MealBox. Can't find an answer? Reach out to our friendly support team.
Getting Started
Choose your plan (2, 3, or 4 meals per week for 2 or 4 people), browse our weekly rotating menu, and select the recipes you love. We deliver fresh, pre-portioned ingredients with easy step-by-step recipe cards right to your door. Most meals take just 20-30 minutes to prepare.
We offer three plans: Classic (starting at $8.99/serving), Family (starting at $7.49/serving), and Veggie (starting at $7.99/serving). Each plan lets you choose 2-4 recipes per week. All new members get 50% off their first box.
No contracts, no commitments. You can skip weeks, pause your subscription, or cancel anytime from your account dashboard. We believe in keeping our customers because they love the food, not because of a contract.
Delivery
We currently deliver to the contiguous 48 US states. Enter your zip code during sign-up to confirm delivery availability and see which delivery days are available in your area.
Every box is packed with insulated liners and ice packs designed to keep ingredients at safe temperatures for up to 24 hours after delivery. Proteins are vacuum-sealed and placed at the bottom of the box closest to the ice packs.
Yes! During sign-up, you'll see the available delivery days for your area. Most locations offer 2-3 options. You can change your delivery day anytime from your account settings.
Ingredients & Dietary
We offer vegetarian, low-carb, and calorie-smart options. Every recipe clearly lists allergens and nutritional information. While we take precautions, our facilities handle common allergens, so we cannot guarantee completely allergen-free meals.
We partner with trusted farms and suppliers who meet our high-quality standards. Our produce is sourced from local farms when possible, proteins are hormone-free, and we prioritize sustainable fishing practices for our seafood.
Account & Billing
Yes! You can skip any week before the weekly cutoff (5 days before your delivery day). Just log into your account, go to upcoming deliveries, and click "Skip Week." You won't be charged for skipped weeks.
You can cancel anytime from your account settings. Go to Settings > Subscription > Cancel Plan. There are no cancellation fees. If you have an upcoming delivery already processed, that will be your final box.