Privacy Policy
Your privacy matters to us. Learn how ProjectHub collects, uses, and protects your information.
Last updated: January 15, 2026
Our Commitment
ProjectHub is committed to protecting your privacy. We are SOC 2 Type II certified and GDPR compliant. Your data is encrypted both in transit and at rest.
1. Information We Collect
We collect information to provide and improve our services. The types of information we collect include:
Account Information
- Registration data: Name, email address, password, and company name when you create an account
- Profile information: Job title, profile photo, and preferences you choose to provide
- Billing information: Payment method details processed securely through Stripe
Usage Information
- Activity data: Projects created, tasks completed, and feature usage patterns
- Device information: Browser type, operating system, and device identifiers
- Log data: IP addresses, access times, and pages viewed
Content You Provide
- Project data: Tasks, comments, files, and other content you create or upload
- Communications: Messages sent through the platform and support inquiries
2. How We Use Your Information
We use collected information for the following purposes:
- Provide services: Operate, maintain, and improve ProjectHub's features
- Personalization: Customize your experience based on preferences and usage patterns
- Communication: Send service updates, security alerts, and support messages
- Analytics: Analyze usage trends to improve our products
- Security: Detect and prevent fraud, abuse, and security incidents
- Legal compliance: Meet our legal obligations and enforce our terms
3. Information Sharing
We do not sell your personal information. We may share information in these limited circumstances:
- With your team: Content you create is visible to workspace members you authorize
- Service providers: Third-party vendors who help us operate (hosting, analytics, support)
- Legal requirements: When required by law, subpoena, or to protect rights and safety
- Business transfers: In connection with mergers, acquisitions, or asset sales
- With consent: When you explicitly agree to share information
4. Data Security
We implement robust security measures to protect your data:
Encryption
AES-256 encryption at rest, TLS 1.3 in transit
SOC 2 Certified
Type II compliance verified annually
Data Backups
Continuous backups with 30-day retention
Access Controls
Role-based permissions and SSO support
5. Your Rights & Choices
You have control over your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Export: Download your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Restrict processing: Limit how we use your data (GDPR)
To exercise these rights, contact us at privacy@projecthub.com.
6. Cookies & Tracking
We use cookies and similar technologies to:
- Keep you signed in and remember preferences
- Understand how you use ProjectHub
- Improve our services and security
- Deliver relevant content and features
You can manage cookie preferences through your browser settings. Some features may not function properly if cookies are disabled.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account deletion, we retain certain data for up to 90 days for backup purposes and to comply with legal obligations. Some anonymized, aggregated data may be retained indefinitely for analytics.
8. International Transfers
ProjectHub operates globally. Your data may be transferred to and processed in countries outside your residence, including the United States. We use Standard Contractual Clauses and other safeguards to ensure adequate protection of transferred data.
9. Children's Privacy
ProjectHub is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or through the service. Continued use after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related questions or concerns:
ProjectHub Privacy Team
Email: privacy@projecthub.com
Address: 548 Market St, Suite 35000, San Francisco, CA 94104