Privacy Policy

Introduction

At Syncflow, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

Information You Provide

• Account information (name, email address, password)
• Profile information (photo, display name, preferences)
• Content you create (projects, tasks, comments, attachments)
• Payment information (processed securely by our payment providers)
• Communications with us (support emails, feedback)

Information Collected Automatically

• Usage data (features used, time spent, interactions)
• Device information (browser type, operating system, IP address)
• Log data (access times, pages viewed, errors)
• Cookies and similar technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our service
• Process transactions and send related information
• Send technical notices, updates, security alerts
• Respond to comments, questions, and customer service requests
• Monitor and analyze usage trends and preferences
• Personalize your experience
• Prevent fraud and enhance security
• Comply with legal obligations

Data Sharing and Disclosure

We may share your information in the following circumstances:

• With your team: Content you create is shared with your team members
• Service providers: Third parties who provide services on our behalf (hosting, analytics, payment processing)
• Business transfers: In connection with mergers, acquisitions, or asset sales
• Legal requirements: When required by law or to protect our rights
• With your consent: When you explicitly agree to share information

We never sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption in transit and at rest (TLS 1.3, AES-256)
• Regular security audits and penetration testing
• SOC 2 Type II certification
• Employee training on data protection
• Access controls and authentication requirements
• Regular backups and disaster recovery procedures

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data
• Portability: Export your data in a structured format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we use your data

To exercise these rights, contact us at privacy@syncflow.io

Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we delete your data within 30 days, except where we're required to retain it for legal obligations.

Cookies

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Analyze how you use our service
• Improve performance and user experience

You can control cookies through your browser settings.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through standard contractual clauses and other mechanisms approved by relevant authorities.

Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our service. Continued use after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@syncflow.io
• Address: Syncflow Inc., 123 Privacy Lane, San Francisco, CA 94105