Frequently Asked Questions

You can schedule an appointment online through our booking page, call us at (555) PAWSOME, or use our mobile app. We recommend booking 1-2 weeks in advance for routine visits.

Please bring any previous medical records, vaccination history, a list of current medications, a recent stool sample (if possible), and your pet in a secure carrier or on a leash.

We request at least 24 hours notice for cancellations or rescheduling. Late cancellations or no-shows may be subject to a fee. Emergencies are always understood.

Yes! We have a dedicated emergency team available 24/7, 365 days a year. For emergencies, call (555) 911-PETS.

We treat dogs, cats, rabbits, guinea pigs, hamsters, birds, reptiles, and other small mammals. For exotic species, please call ahead to ensure we have a specialist available.

Adult pets (1-7 years) should have annual exams. Puppies, kittens, and senior pets (7+ years) benefit from more frequent visits - typically every 6 months for seniors and more often for young pets during their vaccination schedule.

We accept cash, all major credit cards, debit cards, CareCredit, and Scratchpay. Payment is due at the time of service.

Yes! We work with all major pet insurance providers. We provide detailed invoices that you can submit to your insurance company for reimbursement. We recommend Healthy Paws, Trupanion, and Embrace.

For larger expenses, we partner with CareCredit and Scratchpay to offer flexible payment plans. Ask our front desk for more information about financing options.