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Popular Topics
Account & Profile
Manage your account settings, profile, and security
Sending Money
How to send money to friends, family, and businesses
Receiving Money
Get paid with payment links, QR codes, and requests
WalletX Card
Ordering, activating, and using your debit card
Bitcoin
Buying, selling, and managing cryptocurrency
Banking
Direct deposit, ATMs, and banking features
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Live Chat
Chat with our support team. Available 24/7.
Frequently Asked Questions
How do I reset my password?▼
Go to the login page and click "Forgot Password". Enter your email address and we'll send you a link to reset your password.
How long do transfers take?▼
Transfers between WalletX users are instant. Bank transfers typically take 1-3 business days, though instant transfers are available for a small fee.
Is my money safe with WalletX?▼
Yes! Your funds are held in FDIC-insured partner banks, protected up to $250,000. We also use 256-bit encryption and biometric authentication to keep your account secure.
How do I order a WalletX Card?▼
Open the app, go to the Card tab, and tap "Order Card". It's free to order and will arrive in 5-7 business days. You can also activate your virtual card instantly.