Frequently Asked Questions

Yes! All our glazes are non-toxic and food-safe. While pieces can go in the dishwasher, we recommend hand washing to preserve the glaze and extend the life of your pottery.

Hand wash with mild soap and avoid thermal shock (extreme temperature changes). Don't put cold water in a piece fresh from the microwave. Store carefully to prevent chipping.

Yes, our pottery is microwave-safe. Just avoid pieces with metallic accents or luster glazes.

Yes, we ship nationwide. All items are carefully packaged with insurance. Shipping costs calculated at checkout based on weight and destination.

Contact us within 48 hours with photos. We'll file an insurance claim and send a replacement or refund promptly.

Custom orders typically take 4-6 weeks from design approval to completion. Larger orders or complex pieces may require additional time.

Not at all! Our beginner classes assume no prior experience. We also offer intermediate and advanced classes for continuing students.

Pieces need 2-3 weeks for drying, firing, and glazing. We'll notify you by email when they're ready for pickup at the studio.