Privacy Policy

Introduction

Terra Studio ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or participate in our classes.

Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number, and mailing address
• Payment Information: Credit card details, billing address (processed securely through our payment provider)
• Order Information: Products purchased, class registrations, custom order specifications
• Communication Data: Messages you send us, survey responses, feedback
• Account Information: Username, password, preferences (if you create an account)

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and class registrations
• Send order confirmations, shipping updates, and class reminders
• Respond to your questions and provide customer support
• Send promotional communications (with your consent)
• Improve our website, products, and services
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Payment processors, shipping carriers, email service providers who help us operate our business
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Provide personalized content and ads
• Analyze website traffic and performance

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@terrastudio.com.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction data is typically retained for 7 years for tax and accounting purposes.

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.