Our Mission: Better Support for Everyone
We believe exceptional customer support shouldn't require expensive enterprise software. DeskFlow democratizes support for teams of all sizes.
Founded on Frustration
In 2020, our founder Sarah Chen was leading a support team at a fast-growing SaaS company. They were drowning in support tickets, jumping between tools, and losing customers to slow response times.
Despite paying $50K+ annually for a "leading" help desk solution, the platform was slow, complex, and didn't solve their real problems. She realized there had to be a better way.
That frustration became DeskFlow. Built by support teams, for support teams. Fast. Simple. Powerful.
Our Values
These principles guide everything we do at DeskFlow.
Speed
Fast is not a feature—it's a requirement. Every millisecond matters.
Simplicity
Powerful doesn't mean complicated. Elegant design, intuitive UX.
Transparency
Honest pricing. No surprise fees. Clear communication always.
Excellence
We obsess over details. Every interaction should delight.
Meet Our Team
Talented humans from support, engineering, and design backgrounds.
Sarah Chen
CEO & Co-founder
Former Head of Support at TechCorp. Passionate about support automation.
Marcus Rodriguez
CTO & Co-founder
Ex-Google engineer. Obsessed with performance and scalability.
Emma Thompson
VP Design
Design systems expert. Makes beautiful interfaces accessible.
James Patterson
VP Sales
Customer success champion. 15 years in SaaS sales.
Where We Work
Distributed team with offices and team members across the globe.
San Francisco, CA
Headquarters and main engineering hub. Where it all started.
123 Market Street, SF CA 94103
Dublin, Ireland
European operations and customer support center.
45 Dame Street, Dublin D02 Ireland
Singapore
Asia-Pacific hub with growing product and design team.
50 Raffles Place, Singapore 048623
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