Support Insights & Best Practices

Expert articles on customer support, team culture, and building exceptional customer experiences.

5 Ways to Reduce Response Time
Best Practices 5 min read

5 Ways to Reduce Response Time Without Sacrificing Quality

Learn proven strategies to help your support team respond faster while maintaining the quality customers expect.

Sarah Chen Sarah Chen Jan 15, 2024
AI in customer support
AI & Automation 7 min read

The AI Revolution in Customer Support: What's Here and What's Coming

Explore how artificial intelligence is transforming customer support and what teams should prepare for.

Marcus Rodriguez Marcus Rodriguez Jan 10, 2024
Building high-performing teams
Team Management 6 min read

Building High-Performing Support Teams: Culture Over Tools

Why company culture matters more than software when it comes to creating exceptional support teams.

Emma Thompson Emma Thompson Jan 8, 2024
From Zendesk to DeskFlow
Customer Stories 4 min read

How TechCorp Saved $100K+ Annually By Switching Support Platforms

A case study on why one fast-growing SaaS company chose DeskFlow and cut support costs in half.

Sarah Chen Sarah Chen Jan 1, 2024
Measuring support success
Best Practices 8 min read

Beyond CSAT: 7 Support Metrics That Actually Matter

Stop obsessing over surface-level metrics. Here's what you should measure to truly improve support.

James Patterson James Patterson Dec 28, 2023
Knowledge base strategy
Best Practices 9 min read

Self-Service Support: The Secret to Scaling Without Hiring

Build a knowledge base that actually gets used. Best practices for reducing ticket volume.

Emma Thompson Emma Thompson Dec 22, 2023

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