Intelligent Ticket Management

From customer emails to internal requests. Route tickets intelligently, automate workflows, and resolve issues faster.

Powerful Ticketing Features

Email, chat, social media, and forms. All tickets in one unified inbox.

Automatically assign tickets to the right agent based on expertise and workload.

Track response times, set escalation rules, and ensure service levels are met.

Create workflows that automate repetitive tasks and speed up resolution.

Track metrics that matter. Response time, resolution rate, customer satisfaction.

Connect with your favorite tools. Slack, Zapier, Jira, GitHub, and more.

Via email, chat, or web form. Automatically converted to a ticket.

System analyzes ticket content and routes to the best-fit support agent.

Agent receives suggested responses and relevant knowledge base articles.

Issue resolved. Automatic satisfaction survey and ticket closure.

Start resolving tickets faster and smarter with DeskFlow.