Privacy Policy

Stellar Observatory ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase tickets, become a member, or interact with our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Purchase tickets or memberships
• Create an account on our website
• Subscribe to our newsletter
• Register for events or programs
• Contact us with inquiries
• Make donations

This information may include your name, email address, phone number, mailing address, payment information, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process ticket purchases and membership transactions
• Send confirmation emails and updates about your visits
• Communicate about events, exhibits, and programs
• Respond to your inquiries and provide customer support
• Send newsletters and marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Detect and prevent fraud

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties that help us operate our website, process payments, send emails, and provide other services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. The types of cookies we use include:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure storage of payment information through PCI-compliant processors
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your data
• Correct inaccurate information
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Email Communications

If you subscribe to our newsletter or marketing communications, you can unsubscribe at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at privacy@stellarobservatory.com
• Managing preferences in your member account

Note that we may still send transactional emails related to your purchases or membership.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Stellar Observatory
Attn: Privacy Officer
123 Cosmos Drive
Observatory Heights, CA 90210
Email: privacy@stellarobservatory.com
Phone: (555) 123-4567